Terrible service from Coralgraph!

[squashynose]

Dear Emily

Thank you for the reply , the return delivery costs are payable by the sender as per our return policy clearly states ,we have also confirmed this to you by my previous email and also by phone several times ,We do not intend to enter into further dialogue with you on this matter.

Henry

I hope that anyone considering dealing with Coralgraph reads this thread first. This is the owner if I'm not mistaken, refusing to even talk to me, even though he is failing to comply with the sale of goods act, let alone his own business terms and conditions... Oh dear.

[Paul]

Henry is not the owner of coralgraph. And... as it says in the email they advised you few times ovr the phone and it looks like they have it on email too. I dont think you have a leg to stand on tbh... :frown:

reference to service i received from coralgraph was always excellent. they may have a lack of some blanks for longer periods then they should realy... but cant fault they service...

[squashynose]

Henry is not the owner of coralgraph. And... as it says in the email they advised you few times ovr the phone and it looks like they have it on email too. I dont think you have a leg to stand on tbh...

Yes, I realised that after I re-read the email, he is just sales. I thought I recalled someone saying I should ask to speak to him, which I did, so I wrongly presumed he was high up.

I didn't realise that by repeating something a few times, a business could change the terms of sale AFTER the sale, or that it meant it became law, over the sale of goods act... Henry has now told me I have to inspect the internal wiring for any loose connections, before they'll accept it back... although that will void my warranty, by his own returns and warranty policies.

My bank has submitted a chargeback now through the visa debit chargeback scheme, I'll hear back in 7-10 days.

[Paul]

i wonder what heat press did they send you? any chance for a photo please?

[purpledragon]

Yes, I realised that after I re-read the email, he is just sales. I thought I recalled someone saying I should ask to speak to him, which I did, so I wrongly presumed he was high up.

I didn't realise that by repeating something a few times, a business could change the terms of sale AFTER the sale, or that it meant it became law, over the sale of goods act... Henry has now told me I have to inspect the internal wiring for any loose connections, before they'll accept it back... although that will void my warranty, by his own returns and warranty policies.

My bank has submitted a chargeback now through the visa debit chargeback scheme, I'll hear back in 7-10 days.

Unless you are a qualified electrition this is an extemely dangerous suggestion and you are quite right i
The second you remove the caseing to look at the wireing you have rendered any warranty void DONT DO IT
I have to disagree with paul it doesnt matter how many times they have advised in email or by phone if its in their terms and conditions then they have to honour it. You cant lay out a set of terms then change them at will after a purchase. If your banks going forward with chargeback then they obviously agree with you

[squashynose]

Lol, he's just replied to me, after I quoted and highlighted his own terms to him... He's backtracked... Apparently we were advised over the phone that rather than refund me the return postage, they are going to give me a discount off my next order to cover the cost. First of all, no one has ever said that, and HA, as if I'm ordering anything from them ever again lol

[squashynose]

i wonder what heat press did they send you? any chance for a photo please?

Not sure why it matters? They sent the one I ordered lol

[pisquee]

Lol, he's just replied to me, after I quoted and highlighted his own terms to him... He's backtracked... Apparently we were advised over the phone that rather than refund me the return postage, they are going to give me a discount off my next order to cover the cost. First of all, no one has ever said that, and HA, as if I'm ordering anything from them ever again lol

Agreed - I can only go on your account of events, but from the way you've told it, CG haven't really gone out of their way to ensure that you're a long term happy customer, they seem to have made it clear that they don't want/need your business.

[Paul]

Not sure why it matters? They sent the one I ordered lol

it does
iam after new press and i dont want to buy same as you lol

[Justin]

For the value of the machine they'd have been far better just to sort this quickly for you, this is doing them no good at all. It really is a shame, I've had some good stuff (as i know many others have) in the past but it's difficult to overlook poor service. I appreciate we're only seeing one side of this but even so it does look very bad.