Terrible service from Coralgraph!

[chongsta]

not much help im sure but i used to use a clam press, results varied from phone cases to tshirts. i was told often enough that clams weren't that reliable and that i should invest in a Swing-away press i.e. Adkins (or magic touch re-branded)

luckily i got the Adkins off of ebay for £400 and since then ive never had a problem (oh how i like to tempt fate!)...anyways...i would advise anyone to get a swing press. they hold the temps far more even than clams. I'll never go back, although i do still have the clam as a back up.

good luck
dave

[RogerC]

taken from the which consumer page

f you use your credit card to pay for something through PayPal and the funds go direct to the seller, then as long as the company you're buying from has a 'Commercial Entity Agreement' with Paypal you may still be able to claim under Section 75 for any misrepresentation or breach of contract.

That's the 'big' caveat regarding this protection/claim proceedure. The Court of Appeal ruled 'sometime back' regarding Section 75 cover in one of these cases (it involved thousands of ££££'s hence it went so far own the legal track) and found for the claimant. However as it was the Court of Appeal, under the UK legal system, it doesn't set an all encompassing precedent.

In cases such as these unfortunately the banks have a massive amount of legal power and an arsenal of 'avoidance' tactics.

In the case I referred to in my earlier post out of over 100 claimants only one got a satisfactory result and that was down to the claimant being good at spinning a sob story over the phone. The bank representative (lady) was considerate and compassionate regarding his case and agreed a 'good will' gesture refunding 75% of his loss. The rest of us met with 'brick walls'.

If you look at Martin Lewis's Moneysavingexpert site and search for 'Section 75' you'll find some information there. I hasten to add Martin Lewis does say there that if PayPal is involved your chance of success is minimal.

[squashynose]

Purchase was made 28/08, so it's less than 4 calendar months at the moment, so I definitely won't be buying cheap and buying twice haha, they can at least give me my money back! Unfortunately I don't have the funds to buy anything more expensive, I've started this from nothing, with nothing, and don't have a sugar daddy to fund it lol :p The press is now back with Coralgraph, but they haven't even acknowleged that they've received it, despite me emailing to ask yesterday, but tracking tells me it was signed for on Saturday. After them stating 3-4 days to test and repair, which would be by Thurs, I don't expect it back before the new year

[NikGrey]

Even my new Adkins has got to go back - they sent me a new controller board which I of course immediately fitted and tested.

I now have to set it at 230 to get 190 on the Platen, even then it just stops and cools down after displaying H-F on the display - I was hoping for a call from them today but it looks like I will be calling them tomorrow. I just ruined the very last bit of Canvas I had whilst trying to make a Christmas present

I hope you get yours sorted, I know how it feels to try to make something good from nothing... just to be kicked in the teeth.

[NikGrey]

Any news on this ?

Looks like I will be without a press over Christmas - they didn't bring me a replacement, or even show up at all.. I'm Up Christmas Creek without a Press.

[socialgiraffe]

I'm Up Christmas Creek without a Press.

Hi Nik

I have a spare one sitting here if you want to borrow it. I admit it is a cheap one but it did serve me well and the only reason I upgraded to an Adkins was because TMT Wow paper required better pressure. As you are dye sub the pressure does not need to be so high.

You may need to work your magic and make a couple of mods but it works and may get you out of a hole.

[squashynose]

I forgot to update, so thanks for the nudge I terrible at remembering to come back to forums lol

I got a reply to my email on Tuesday, saying yes they had it, 3-4 days to repair blah blah blah, we're closed from 20th.

I emailed them again on Friday, saying you've had it for 5 days, what's happening? And they replied that they'd not even looked at it! But were going to send a replacement, should be here on Monday. I can't help but think this is their way of not admitting it was faulty... And now they're refusing to reimburse me for the return postage , apparently they don't do that, despite the t&c's saying they do if they find a fault. But they've not admitted to a fault, very clever...

[Paul]

And they replied that they'd not even looked at it! But were going to send a replacement

aint that not good enough? I love to have just a replacement! another new press with warranty

[James990]

That may not be the case! When I was working for Dell (Which means Don't Ever Last Long!) when we repaired any of the machines the warranty ran out at exactly the same time as it would have done if we had not reapired it.

Many of the parts we used, including mother boards were recycled!

I remember more than once going on a call to repair a laptop, brand new out of the box, it wouldn't switch on, and the replacement mother board was second hand! They had a few new items, but most of the stuff we took out was refurbished/recycled!

[Paul]

Rapair and replace means two diferent things.
If you have heat press replaced for new one then warranty should be new. I may be wrong