Bottom falling off mugs!

[Gelert]

A couple of customers have contacted me about the bottom falling off their mugs! It's only 2 out of a few hundred, but it's a bit worrying considering the sort of accident that could happen with hot liquids!
Any ideas what could be causing this? I don't dunk them after printing, just let them cool naturally.

[Justin]

Could be a manufacturers fault maybe? What mugs are they?

[WorthDoingRight]

Could be a manufacturers fault maybe? What mugs are they?

Bottomless ones :rolleyes:

I must admit that I have never ever had any mug with the bottom fall off, handle maybe, cracks maybe but the whole bottom falling off is worrying.

[jennywren]

Could be a manufacturers fault maybe? ?

The trouble being is if a accident had happen then it would have been Gelert that paid the price, hence the importance of having public liability insurance. We should all have it, even if its just a :hobby:

[purpledragon]

The trouble being is if a accident had happen then it would have been Gelert that paid the price, hence the importance of having public liability insurance. We should all have it, even if its just a :hobby:

its been said before jenny and it deserves to be repeated , theres too many chancing it out there not just insurances but tax nat ins etc thats whats killing this trade and thats why the legit amongst us struggle to make a living while those that make and sell mugs for £3.00 a pop disregarding insurances copyright laws tax etc etc it does get annoying
sorry rant over

[mrs maggot]

is it possible that the customers mugs have had a heavy impact of some kind ? that may have fractured them enough that with the hot liquid they have popped,

[Gelert]

Just seems odd that the only mugs I've made that have broken have been the same way - a crack around the edge and then the bottom falling off. I'd almost expected to lose a few handles! They're both European RN mugs, weeks apart so from different batches. They always get mailed in poly boxes inside a double walled cardboard box. Can't send them any safer than that surely?
They certainly don;t get knocked around here. But this hasn't happened to anyone else, which is quite intriguing.

[Justin]

I always used to prefer the smash proof card boxes to polys as I had a few get smashed to pieces in polys.

[Gelert]

Where can I get them Justin?
Did tweet the Royal Mail telling them that the fragile tape and stickers were there expressly for THEIR benefit:-)

[Justin]

Fragile just means "Please throw under-hand" :frown:

They've been discussed here
http://www.dyesubforum.co.uk/vbforum/sh ... mash+boxes

subli.co.uk sell them, direct link is
http://www.subli.co.uk/shop/dye-sublima ... d_719.html