Roland BN-20 Head Wash

[liannef]

Hi
I've got quite a lot of gaps when I do a nozzle check print and have done 3 powerful cleans and that hasn't helped. I see there is an option for a head wash, where you use the dummy cartridges etc. I've never done this. I bought the printer used about 3 or 4 years ago i think. Should I try doing this? it doesn't sound like much is in the cleaning cartridge though.

Also there is a lot of black ink where the wiper etc is, where you clean. looks like it's leaked or something. Is it suppose to be like this? I think it's been like this since not long after I bought it, so didn't think anything of it.
Thanks for your help
Lianne

[socialgiraffe]

Hi Lianne

Give Sean Taylor a call or email at the below. They sell cleaning carts and he is arguably one of the most helpful guys for wide format printers. Hopefully the carts will fit a BN20. Tell him Simon sent you so he knows where you got his details from...

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[TD]Sean Taylor
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[TD]UK Sales Manager
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[TD]07384 511108
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[TD][EMAIL="sean@digitalinkgb.com%20]sean@digitalinkgb.com [/EMAIL]
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[TD]www.digitalinkgb.com
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[TD]Unit 10A, Brookfield Business Park, Brookfield Road, Cheadle, Cheshire, SK8 2PN, United Kingdom
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[socialgiraffe]

This is their front end web site

https://www.digitalinkdirect.co.uk/

[mr-gobby]

has the wiper or felt pad ever been changed? If not a good thing to do and you should clean it regularly around the capping station, edge of head, scrapper etc with swabs and cleaner. Sometimes after a clean I run solid colours in CMYK as a print test to get things firing through well as sometimes the test print looks worse after running one of those cleaning cycles for some reason but running a job as described gets a better result if the test is done after. Might need a bit more of a service of course but thats a few things there you can do before running cleaner through (which ive never done either)

[liannef]

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I've spoken to technical at Roland and they have advised to give the machine a proper manual clean and to get back to them if it is still like it. I have done one and left some solution in the capping station and it improved a little, so am wanting to do another one as I didn't remove all the splodges of black ink, which I hope isn't leaking from somewhere but every time I click the manual cleaning button, it tells me to remove the sheet, which i do, but because I've moved the lever to remove the sheet, it restarts and tells me to put the sheet in, so i'm going round in circles. Am I missing something obvious as it worked a couple of days ago? Roland also suggested replacing the wiper and felt pad, so will do that next if it doesn't help as there is lots of black ink in that section.

[mr-gobby]

You remove the sheet first then select manual head cleaning, run a small print job first if you like before doing this. You should replace the felt pad and wiper anyway, they both aid the cleaning process. The wiper can be cleaned if you dont have a spare but they do wear and don't cost much. If it's under warranty fit a genuine items wiper/felt pad. Out of interest what inks are you using?

Mark

[mr-gobby]

You remove the sheet first then select manual head cleaning, run a small print job first if you like before doing this. You should replace the felt pad and wiper anyway, they both aid the cleaning process. The wiper can be cleaned if you dont have a spare but they do wear and don't cost much. If it's under warranty fit a genuine items wiper/felt pad. Out of interest what inks are you using?

Mark

[liannef]

I've done some more manual cleans and poured solution in the capping station and no change. I'm going to try some more standard and medium cleans and cleaning the actual head next. I think I did one or two power cleans in the beginning but Roland suggested not doing this as it uses lots of ink, but they say that it's likely the head, which is £1500 plus I'm guessing vat and labour. Just for them to come and look is £400! I've had 2 or 3 paper jams since i've had it so maybe i've damaged the head then?

[socialgiraffe]

Out of interest, are your inks in date?

Personally I would not deal with Roland (ever!), they are money grabbing arses. If you are going to call someone out then call Sean Taylor.

[liannef]

apparently roland inks don't have use by dates, as I asked Grafityp as I thought the numbers on the sides were dates, but they said they were just serial numbers. i have changed the cartridges since I've bought it. Can't remember re the black but it gets used a lot so should have. I didn't know there was anyone else who could fix them other than Roland?

i changed yellow and magenta this year and cyan and black in Oct 2017