Royal Mail supplies problem?

[GoonerGary]

Efficient me had a notepad document for mail supplies:

Not received your order?

Please call 08457 950 950.

We're open Monday to Friday, from 8am–6pm.

[GoonerGary]

If you have a query about Business Services and Online Mail Supplies, please visit our Business Support page or contact our customer service at business.customer.service@royalmail.com.

Just off the phone to them, explaining that I've been waiting two weeks. She tells me to re-order and if it hasn't come after 5 business days, ring them on the 6th day and they'll escalate it.

Can you not escalate this order instead?

No.

[JMugs]

Isn't their customer service just amazing!

[James990]

I had similar problems last year with the delivery of sacks and kept on getting the fob of. So I said, fine, please that this as a formal complaint and put it in the hands of the formal complaints people. Blow me if the sacks didn't arrive the very next day!!

James

[JMugs]

Today the Thermal labels arrived and so did the priority labels....we have progress.

[JMugs]

Well.....Today my orders arrived, and the re-orders they asked me to do.....and the orders and re-orders that they chased to see what the problem was. So I now have 4 times the amount I wanted....but I sure as hell am not sending it back!!!!

Plus I had one order of Thermal and priority labels yesterday.

[pisquee]

We once ordered the wrong thermal labels from Parcel Force, and after much enquiring, discovered there wasn't a way to send them back, so they all ended up in the bin I think!