Just about done with sub printing, WF7110DTW

[nevada]

Hi Weston,

Ive just checked out inkexpress ltd and their inks, cost wise, seem even cheaper than cityinkexpress. Im quickly becoming a believer in you get what you pay for, so my question really is, has anyone else used inkexpress ltd?

[Justin]

You've hit the nail on the head, you do get what you pay for. I've been through a number of exercises testing 'cheaper' inks and printers with varying results over the years. Yes, you can set up a cheap system and many achieve this but I would still advise going down a tried and tested route first.

Whilst I found very cheap inks that have performed very well over a long term, the service provided by the sellers has been abysmal.

You're not just paying for the inks, you're paying for the support, backup and so on. Quick example:
I was concerned that my Sawgrass printer wasn't working as well as it should. To cut a long story short, Sawgrass sent their top engineer out to see me recently. This involved flying him from Brussels through Heathrow, Aberdeen and on to Shetland. A very expensive visit for SG but they stand by their products and support.

[weston]

Hi Justin, Think you are very lucky with sawgrass support - would not even consider looking at mine and is was still within warranty - check out my other threads on this forum regarding sawgrass. i can only go on my epson printer results and sawgrass results and in my option sawgrass are over priced and not that good.. i did get i paid for a excellent epson setup for a fraction of the price with excellent advise and support and finally making a profit..

[Justin]

You paid a premium for that support and had the right to get it sorted. Too late now I guess but I could have spoken to people in SG to get that sorted for you

[weston]

Hi Justin, Thanks for reply - think there are a few weeks left on the warranty - they are welcome to it - if they want it to test etc... what ever i said they just kept repeating - the inks are out of date - replace with a new set of inks before they would take it back under warranty for repair or a look at it - problem was not the inks - but it did use the ink very fast. thanks again for a great forum..

[Justin]

Yes, I'm afraid you'd need to replace the out of date inks first.

[weston]

Thanks for reply Justin - this is what i could not understand - carts had ink in them - yellow was reading empty three other carts levels keep going up and down 30% / 50% approx..

The Joke is we are ceramic printers and use ceramic toner- the tip we use in ceramic printing is to weigh the carts - my yellow cart weights more than some of the other carts which read 50% approx.

We tested with a yellow cart and it still prints ok with the out of date carts- the out of date excuse does not wash with me for warranty repair..

We live and lean

[nevada]

CIE have kindly sent a replacement CISS out today.

Did a test print this morning, full page graphic, a white sheet of paper without a drop of ink on it came out

Fingers crossed.

[nevada]

Replacement CISS made no difference at all.

My business has been closed down now due to not being able to produce orders for a month now so thats me done!

Thanks for all that helped with my printer troubles.

[weston]

Hi Nevada, Sorry to hear that - i am sure there is someone on the forum that would have printed you the prints while you sort your printed out - just a thought...