DSF

this is getting concerning indeed.
we have never had ANY bother with mail going missing or not getting to our customers...

over the last 4 months they have been coming in more and more often....
now either more people are switching on the the ebay scam - tango tony - customer will get there money back NO MATTER WHAT.

or royal mail are getting worse since being privatised :rolleyes:

and to make matters worse on ebay now...if you refund - thats a sodding defect :rolleyes:
think we will be saying bye bye to ebay end of this yr....eps if we have to use there compulsory manged returns & there 3 month returns over xmas -
i spoke to ebay CS today and said - under distance selling regs, as we sell personalised products, they cannot be re-sold if returned, so legally, we dont have to refund or be part of there managed returns system - we ALWAYS help customers regardless, but we want that to be OUR choice, and no sodding railroaded into it.
big changes on there coming if you are a legal business seller - and not for the better :rolleyes:

Yep, its pretty poor the way EB is coming up with these massive hoops sellers have to jump through whilst buyers can scam you with no recourse. Hell... I had a recent case where a customer bought an item from me, claimed it never arrived, got a refund and within 48 hours the item was being re-sold by them ON eBay! Contacting eBay CS was a waste of time as I had to prove that the customer had received the item and that the item that they were selling was the item I had sent (which was pretty much impossible).