Sorry was a bit of a short answer last night ill expand a bit
CPL do have a fair few websites selling various items so they are a genuine company .
My issue with them was as follows i bought a ribbon printer from them which turned up on time and well packed at that time they sold very little in the way of foils etc so i had to source my consumables elsewhere.
After a period of time i was experiancing a few issue with the printer although it must be pointed out this was after a year so the was no warranty.
I contacted CPL for advice only obviously being out of warranty i certainly did not expect refunds etc but felt it wasnt unreasonable to ask advice.
At first they started to be quite helpful until i mentioned i had bought the foils from another source (as i said at the time they didnt sell them ) The guy i was speaking to at that point said as you have bout the foils from another firm i can no longer talk to you.
Stunned i said "im not after a refund just advice" he said "sorry cant talk to you" i said "so your dropping me like a hot brick" he answered "basically yes"
this i felt was disgraceful customer service especially since they didnt supply the foils at that time and when they did start it was on a completely differnt web site (as you point out they have many) after speaking with others who have dealt with CPL most say the same regarding their customer service .
there ya go full story make your own mind up
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