yet another ebay fiasco

[purpledragon]

As most of you are aware ebay have now changed their policy on what picture is allowed in your ebay listing yesterday i rang and checked if an item i was selling if the pic would be ok i was told definatly NOT ok no problem so today i wondered about another item picture so rather than go through the phone i tried out their chat window . The advise seemed a bit rehersed so i put them to the test with info i knew for def that the answer would be no heres the transcript of the convo

Barbara Dunne
Welcome to eBay Live Help, my name is Barbara. How can I help you today?
brett-jane
hi i have a question regarding the new picture regulations
Barbara Dunne
Yes please go on.
brett-jane
we sell personalised items so obviously its difficult to photgraph a design that has not been sent to us yet would you be able to look at this listing of ours and let me know if this is allowed
brett-jane
i put a link in here of an item i was unsure about
Barbara Dunne
I understand that you are concerned if your listing is not a breached of our policy.
Barbara Dunne
I fully understand your concern and I'm more than willing to help you with this.
brett-jane
is the picture in the listing i have copied in to you allowed?
Barbara Dunne
Please give me a minute or two to check your account and see what I can do to help you resolve this matter as soon as possible.
Barbara Dunne
Thank you for patiently waiting.
Barbara Dunne
Please go to this link to view our listing policy: http://pages.ebay.co.uk/help/policies/image-text.html
brett-jane
a simple yes or no would suffice is it allowed under the new regulations or not
Barbara Dunne
As stated: eBay members are not allowed to use images - including photos and other pictures - or text they didn't create themselves. Exceptions to this policy would be if they are authorised to do so by the owner, its agent or the law.
brett-jane
it is our picture its a picture of an item we sell i want to know if it is allowable under the new rules regarding listing photos
Barbara Dunne
Yes it allowed as long as you are the one who made the photo.
brett-jane
ok thankyou for that please if i may give you just one more to check for me again this is a photo i created i just want to know if it is to be allowed under the new rules here is the item number
brett-jane

I put a link here to onne i knew for def was not allowed

Barbara Dunne
Yes that is allowed on the site.
brett-jane
thankyou
brett-jane
and this does include after august when the new rules are applied ?
Barbara Dunne
Yes Brett.
brett-jane
ok thankyou for your help i assume a record of this chat session will be kept on record
Barbara Dunne
Yes and we will also send a copy of our chat transacript.
Barbara Dunne
transcript.
brett-jane
ok thankyou barbara goodbye

I have since been on the phone to ebay who say they will need to retrain their operative the chat centre is in manila if you consider contacting ebay for gods sake DO NOT USE THE CHAT WINDOW you can not trust the info given

[viccar]

I know they dont understand and do read from a script, even worse unless you have a biggie shop you will not be able to get through to dublin anymore :frown: only manilla on chat or phone

[purpledragon]

at the moment you can get through to dublin as i did this morning, also i have heard that when ringing a call centre outside the uk you are within your rights to ask to be put through go a uk call centre though this may be an urban myth maybe some one here knows more and can confirm or deny

[viccar]

It Starts on 13th june,
Dublin will be for all Featured and Anchor Shop subscribers.

Most of the new changes dont start until autumn

[viccar]

A quick summary of dates

New shop prices and changes 13th June

Picture changes from autumn 2013

Between 28 April and 30 April, we’re updating our category structure

You must now add unique product identifiers to your listings starts now but personalised/custom made goods items dont need to for the MOMENT (thats worrying)

TRS changes in the autumn

From June, you’ll be able to display a same-day dispatch time on your listings.

[h=3]New standard returns policy (14 days) for the UK - autumn[/h][h=3]immediate payment for Buy it now items - testing from may[/h][h=3]Faster resolution of unpaid item cases now 2 days - now[/h]Between March and July, the new business policies tool will launch,

all found here in more detail - http://www2.ebay.com/aw/uk/201303191044002.html

[phoenixalpha]

How does one get a barcode for Amazon/(soon to be eBay - maybe)?

I'm sure lots of people on here have barcodes but I've never dabbled.

[logobear]

when you were using the chat window you were not typing with a human being but an automatic computer responder,,,,,.......

[neilb]

How does one get a barcode for Amazon/(soon to be eBay - maybe)?

I'm sure lots of people on here have barcodes but I've never dabbled.

http://www.gs1uk.org/Pages/default.aspx

[phoenixalpha]

yeah... I'd rather NOT shell out £100+ per year on getting a barcode for 1000 numbers. 10p doesn't sound a lot per code, but when you have many thousand listings (not that I do) but I could see it getting VERY expensive VERY quickly, and for what?

I can see eBay shooting itself straight in the head here. What about people who wanna flog an a bike/bag/whatever else goes on eBay - which I'm guessing is a fairly large proportion of their single use sellers. Slap a £27 single use barcode on something and people will just forget it.

[viccar]

As far a i read i thought legit barcodes were £7 each http://www.gs1uk.org/about-us/Pages/get-a-barcode.aspx i beleive this is the one reccomended by amazon. Could be wrong though