new printer s218 stopped working using sublimation ink after 5 pages. any help pleas

[NEAL28]

Hi
Im neal and i have just joined the forum. Currently operating a small business on feebay, tshirts mugs etc. I am having a nightmare with my printer. I bought a new s218w which came today. Printed out several pages using ciss with sublimation ink then the black ink decided to stop working. Several head cleaning cycles and still no good. Swopped back to epson cartridges and the black still does not work. This is the problem i had with the old printer. Any help much appreciated

[Justin]

Hi Neal and welcome to the forum

I'm having an identical problem with my new B1100. The S218W isn't an officially supported printer so help will be limited. Not sure where you get your inks from but if again they're not officially supported please don't discuss on the forum

This problem has been discussed on here before and usual advice is not to overdo it on head cleans, maybe clean twice and then leave 24 hours. I've tried everything with mine but it's a no go. It's going back to be replaced hopefully. May be worth you looking at this route as well but bear in mind that Epson warranty doesn't cover the printer if you've used sublimation ink in it...which of course you haven't

[NEAL28]

Thanks Justin, Do you think maybe it is the sublimation ink blocking the head perhaps or air. Bought a bottle of zap on friday so that should be here this week. Strange though that its happened with 2 printers. Hope you get your printer fixed soon

[Justin]

I would have thought it's more likely to be air in the system. I no longer use CIS myself and opt for refil carts as I find these far more reliable...usually!

[NEAL28]

Think you could be right. Tried the syringe pulling the ink throigh. Shall i leave it to settle over night do you think in the printer. Could the head be blocked now though. Thanks for your help.

[Justin]

Could be So you've tried syringing the ink through from the carts end. Did you get any air bubbles come out?

[NEAL28]

yes m8 bubble come out and now its full. Stuck it back in the printer but not tried it yet. Original epson cartridges did not work before though. cheers

[Justin]

Uhm, would have been better if original carts had worked. Give it a try now, don't do many head cleans though. I find printing 4 strips of cmyk is often a better way to clear the problem rather than head cleans.

[NEAL28]

Just did a print test 4 colours. all ok apart from black. The black box just has a black lines spaced out 5m apart. I only did 1 head cleaning test

[Paul]

Vwait for zap arrove and flash black head. Should help. I had this with my b1100 few times.