Pre cut mug labels

[proprints]

AARRGGGHHHH!!!!! I'm pulling my hair out here!!

Im trying to use pre cut mug labels in a Ricoh 3300, but i just cannot get all the image on the paper, If i try Portrait it misses the ide edges off and if i try landscape i only get half the image!! What am i doing wrong.

As a former IT Manager I should really know this

Thanks

[smitch6]

is the scale to fit box ticked on the print settings
i did that for a while it re-sizes it annoyingly

[proprints]

I dont seem to have that option, I managed to get some sort of result by telling the printer it had envelopes in.

[John G]

What program are you printing from.?

[rich b]

Conde just had a youtube Video not too long ago that may fix your problem -