MH-721 Cutter - Communication Problems?

[Justin]

I'm having an issue with my new cutter. I disconnected the USB connection to make a few changes around the room, I reconnected and it asked me to install again.

Cut a long story short, I have it installed and it communicates with the PC fine. When I send a simple square/circle it isn't cutting properly. Sqaure it just cuts a couple of lines, circle it does about 3/4 but puts a line right across it.

I've installed onto my laptop (as advised by supplier) and same problem occurs. Found this a bit strange as I thought the problem was down to comms from my desktop to cutter.

Supplier thus far havn't been particularly helpful, initiall saying it was anti virus/WinXP problem...but nothing had been changed in the 10 mins it was unplugged. They are now simply telling me to install onto another PC as the fault isn't with the cutter....I'm awaiting their latest response.

Anyone able to offer any advice here?

[JSR]

Are you using the same USB cable and port as before? Sometimes long cables, or cables through hubs/adapters, can cause USB issues that are instantly solved with a short good-quality USB cable.

[Justin]

Not sure if the port is the same, I believe so. It was a longish cable, 5m I think but worked fine on this before hand. Used a short lead with laptop.

[bikertec]

Try changing the com port mine does wierd things if I try to use com2 if it decides to work at all.

[Paul]

It MUST be connected to this same posrt. check it in hardware menager and in your cuting software. My cuter was cuting this line as well before. but after I changed my cuting software problem gone disapere.

[Justin]

Tried different com ports including the original com3. Not sure which usb port it was connected to.

[Reg]

Using USB you need to change to com3 in device manager on computer then set to usb in cutter software the other 2 problems I found was you can use command setting of DMPL or HPGL it was more stable on HPGL when using usb also mine requires changing the baud rate to on the cutter 4800 every time use with usb lead I've now switch to using serial lead it's a lot less hassle
Reg

[Justin]

Working through Com3, if I change baud rate below 9600 it doesn't respond.

[Reg]

Com 3 Is the setting in system management @ cutter software it needs to usb

[Justin]

OK, it's working perfectly through Flexisign, problems still occuring through CorelDraw which is a pain, this was ok as well before At least I know now that it's just something to do with the software setup so will work out what's happening in CDraw! I'll try slowing the baud rate again on both cutter/software as well. Cheers guys.