DSF

Hi guys....im back begging for help again
When i first started printing mugs i realised soon that i needed an icc profile. Good man on here Paul sorted me out....Everything was fine for ages...mugs coming out awesome.
Started printing out now but when overlap say for explanation reasons a clip art over a picture i tend to see a box in background of clip art if you know what i mean.
When this happend before i think i was told that it is something called whiting.
Paul fix me up last time but its been that long since i have any grief with my setup i have forgot.
All started a couple of weeks ago when a customer asked me to print a mug out then asked for the logo to be a bit greyer as its was a kinda purple color.
When reading between the lines it seems that grey is kinda nightmare color......Or am i talking trash lol
Im using Corel draw 12 and adobe photoshop elements and i said before havnt had one issue up until recently.
I have noticed that when using corel draw that when i come to print it has loads of profiles saved ....Think i should wipe off corel draw and reinstall it?
any help is appreciated
thanks guys or Paul if your there.....help buddy lol

Hi there!
I love to help but i have no idea what you mean
do you have any photos?

can you see outline behind Paul

yes. can you email me those two images and also psd file please.

That looks like the background in your image is not set to white #000000.