Help needed please

[michael]

Hi guys....im back begging for help again
When i first started printing mugs i realised soon that i needed an icc profile. Good man on here Paul sorted me out....Everything was fine for ages...mugs coming out awesome.
Started printing out now but when overlap say for explanation reasons a clip art over a picture i tend to see a box in background of clip art if you know what i mean.
When this happend before i think i was told that it is something called whiting.
Paul fix me up last time but its been that long since i have any grief with my setup i have forgot.
All started a couple of weeks ago when a customer asked me to print a mug out then asked for the logo to be a bit greyer as its was a kinda purple color.
When reading between the lines it seems that grey is kinda nightmare color......Or am i talking trash lol
Im using Corel draw 12 and adobe photoshop elements and i said before havnt had one issue up until recently.
I have noticed that when using corel draw that when i come to print it has loads of profiles saved ....Think i should wipe off corel draw and reinstall it?
any help is appreciated
thanks guys or Paul if your there.....help buddy lol

[Paul]

Hi there!
I love to help but i have no idea what you mean
do you have any photos?

[michael]

vB_ID:4225

20161010_201725.jpg (106.82 KiB) Viewed 17 times

can you see outline behind Paul

[Paul]

yes. can you email me those two images and also psd file please.

[justr77]

That looks like the background in your image is not set to white #000000.