Terrible service from Coralgraph!

[JMugs]

Action would be small claims court where legal fees are not payable. Fixed fees apply.

Janners.

[purpledragon]

seems like the tiger closed his mouth then! whilst i agree you appear to have recieved less than ideal service from coralgraph it is also true to say we on this forum only have your side of events to go by so its a little one sided not at all suggesting you are wrong just theres 2 sides to every story and we are only getting one side and thats yours so human nature dictates it will be weighted in your favour .
regardless of this you buy an item you expect it to work and quite rightly too personally i think you may have a got a little further with them had you been a little less aggressive not matter how good it makes you feel to vent publically, how good do you feel when it results in getting you nowhere fast! mty old granny always told me you catch more flies with honey than with vinigar.
whilst re reading your posts a couple of points you make seem odd . I dnot know how theres a differance between a business and joe public as regards to a years warranty i always a ssumed there was a statatory 12 months regardless perhaps im wrong but i do wonder why you think that as a sole trader you dont consider yourself to be a business you pay taxes and ni as a business dont you ??
i also noticed the pictures you posted of the results from coralgraphs press not great huh 1 but i wonder how this might have been improved with tinkering with times and temps maybe not at all but then maybe they would be ok i have 5 presses and 4 mug presses 1 being a double head and 1 wideformat rotary press let me concentrate on the flat beds
press 1 i bought this from joys when i first started the biggest load of crap i ever bought thats now spares price 250 quid
press 2 i bought from bms you might call this a cheap chinease press but i have to say i bought it about 5 years ago and still works great though it can be a bit finiky with certain items place mats were always a problem but tinkering with times / temps generally solve this price i think around 400 quid
press 3 was a love cut special (will i ever learn) to be fair for 2 years this worked great and even now its only the thermostat thats playing up price about 250 quid
press 4 a stahls clam press ... what can i say cracking piece of kit never lets me down perfect results every time well built lovly price around 1200 quid
press 5 a knight press bought with a buisness i bought but i know they aint cheap good sturdy build took 5 of us to move the thing down stairs again a cracking bit of kit price dunno but on a par with adkins or stahls
each of these presses have differnt settings to gain the same results one may have less time one may be slightly hotter / colder
i suppose what im saying is and i say this a lot you get what you pay for ! if you want results you get from a stahls then buy a stahls by all means take a chance on a cheapo chinease special but remember it will always be a chance .
interesting to hear you now have another press but cheaper i hope it lasts you well but again dont be suprised if it doesnt its cheap for a reason
its a harsh reality

[squashynose]

(Sorry in advance for typos etc. I'm replying on mobile) Oh I know that, when we got it I said that for that price, if it conks out after the warranty period I won't care, I'll get my money's worth in a year, and then perhaps I'll be in a position to get a better one. Right now I'm not, so I have to make do with what I can afford the fact that this place is 15 mins away is very comforting though!

A years warranty is a years warranty. As a sole trader, a contract of sale is still covered by the same statutory rights any consumer has, UNLESS the contract states otherwise. I am registered with HMRC, although haven't had to file a return yet, and have just had my first NI bill. So yes, i stand corrected, as a sole trader I could be a business and therefore have different (or less) protection, but in this instance I don't. I didn't even realise I had put my business name on it until he told me and I had to go check! Lol but he says they only supply to businesses...

When pressing things, like lanyard material, I had stripes where it was colder and hadn't transferred properly, same on tags. The temp gun showed fluctuations, and if I'd increase the temp to get the cold spots up, the hot spots would have been hotter. The whole thing was already hotter than the display read, so was burning my blacks.

I did what they told me to do, and it still did it, sent it back as they told me to do, and they sent me something that doesn't heat at all. If we were close enough I'd be happy for them to show me that the original has even temp, and press something in front of me to prove it, then I'd happily take it back. Unfortunately they're about 400 miles away we might be going down to London soon, so if that's the case, we'll try to set something up, but it's only a chance. He thinks I returned a perfectly good 5 month old (he can't count, it was 3.5 months when I contacted them about it) press just to get a brand new one, so they think I've cheated them. We actually called them when the first one arrived to tell them that the pressure knob wasn't attached, and it would screw down (increase pressure) but would come off when trying to bring it back up. I made a point of telling them, because their warranty specifically says you have to notify them of any problems straight away, and I didn't want to risk any problems further down the line. Thy said it wasn't a problem, so i asked them to put a note on my file at their end about it, and they said they would. In his last email, Gabor told me that that never happened, the first time I contacted them was December, and that he looked at the knob and it's fine...! Obviously now I know to do everything in writing!

[purpledragon]

with the cheap presses you often find uneven tempritures accross the platern more expensive presses have a micro coil which gives a much more even heat . as for the business side of things how can they say they sell to businesses only , they sell on ebay which as far as im aware is open to anyone who wants to bid they must obviously assume that because the items are for constructing items ie printing a placemat, mug whatever then you obviously are a business which isnt strictly the case here after all theres plenty of hobbiests who print items . You should definatly keep a record of all correspondence and if they said something in email which they later deny id forward the email back to them and see what they say then though it would be easy to alter an email if they wanted to go down that route.
In the end i think you have found the conclusion to this and thats obviously that coralgraph are not a company you want to deal with again , as i said in an earlier post i personally have never had a problem with them but then ive only ever bought blanks from them i will say that they are the cheaper end of the market though so if this follows through with their equiptment then its not suprising you are having problems .

As a buyer i would say cut your losses dont waste anymore time and energy on this and learn from the experiance im sure you will have advice for anyone who asks you about coralgraph and their customer care and in life unfortunatl;y shit happens and this has happened to you its unfortunate but move on and concentrate on making money with better equiptment its a loss yess but then as a business you can certainly account for that loss in your tax returns

As seller id say coralgraph would probably been better to just bite the bullet and sort this out they wouldve earnt much more in brownie points and good reputation but instead have allowed their name to be dragged through the mud somewhat sometimes it pays to just say to hell with it keep the customer happy we've all had to do it how many of us hacve had mugs go missing in the post which we know deep down is rubbish but there are times when you have to say its not worth the hasstle .

i think 6 of 1 half a doz of the other applies here coralgraph have shown pretty poor service but then you have stoked the fires a bit and more could probably been achieved had both sides been a little more reasonable oh well thats life

[RogerC]

I have to agree with our winged firebreathing friend.......accept it and move on. Like has been said we have only got one side of the story but 'smoke/fire' comes to mind. CG have not done themselves any favours over this one and in the grand scheme of things to them it is pennies which has cost them a big 'dent' in their reputation.
You never see this sort of thread/line of negativity with the likes of BMS, indeed it is completely the opposite. So if CG ever read these pages maybe they might reconsider their customer service ethic and take a look at the likes of BMS as a role model.

[squashynose]

I agree as well lol

Having a working machine now, it's like a weight has been lifted, I've been stressing over this for far too long, and also had customers waiting on me to let them know when I can do their collars! They're all happy as well! Thanks everyone for all your replies

For anyone interested, this is the kind of thing I do with the dye sub., most of my products are pre-printed ribbons and fabrics, but being able to offer custom stuff is great.

http://www.leadingthepackstore.co.uk/st ... -and-leads