DSF

good point Laura... but if this cutter is build as mine then it would be quite difficult to get this belt off. i had my moving bit with knife off of the carriage but still belt was in tact. this look like is hold by on.y one screw so must be easy to fix. screw was not tight enough... but as i said... only if its build like main.

[ATTACH=CONFIG]1404[/ATTACH]

yes i agree paul, they are hard to break, i was just warning that the seller might not see it that way

lets hope the customer service will be worth the purchase then...
but as you already mention, i would keep the photo ready to contact papal or credit card department just in case :rolleyes:

soulclaimed;62318 wrote:yes its from a company called signcut,

Do you mean signzworld?

Sorry that is what i meant

They told me.to do it myself any idea how?

lol! thats what i call service! belt is unscrewed. so it was not done properly. send it back or they should at least give you idea how to o it. it does not look to complicated but thats not the point. as them that if you damage anything when "fixing youself" they will still honour warranty?

Typical of Signzworld, tell them your sending it back for a refund and buy elsewhere, theyll make you pay postage to them and back from them if you send it back to be repaired.

they replaced the cutter in the end and after about 3 days of little usage the machine now wont turn off unless unplugged, the switch moves but has no effect on the machine...