DSF

Efficient me had a notepad document for mail supplies:

Not received your order?

Please call 08457 950 950.

We're open Monday to Friday, from 8am–6pm.

If you have a query about Business Services and Online Mail Supplies, please visit our Business Support page or contact our customer service at business.customer.service@royalmail.com.

Just off the phone to them, explaining that I've been waiting two weeks. She tells me to re-order and if it hasn't come after 5 business days, ring them on the 6th day and they'll escalate it.

Can you not escalate this order instead?

No.

Isn't their customer service just amazing!

I had similar problems last year with the delivery of sacks and kept on getting the fob of. So I said, fine, please that this as a formal complaint and put it in the hands of the formal complaints people. Blow me if the sacks didn't arrive the very next day!!

James

Today the Thermal labels arrived and so did the priority labels....we have progress.

Well.....Today my orders arrived, and the re-orders they asked me to do.....and the orders and re-orders that they chased to see what the problem was. So I now have 4 times the amount I wanted....but I sure as hell am not sending it back!!!!

Plus I had one order of Thermal and priority labels yesterday.

We once ordered the wrong thermal labels from Parcel Force, and after much enquiring, discovered there wasn't a way to send them back, so they all ended up in the bin I think!