drivers for GX7000 Help

[colmac01]

Well, my computer has died and I am trying to download the drivers for my Rich GX7000 printer on to my new computer, trouble is when I am trying to download them I am getting an error message - There is a job printing now (35) any ideas, PLEASSSSE

[Justin]

Sounds like you need to clear the print queue, have you tried a Google search on that error message?

[colmac01]

Hi Justin, tried clearing print list. but there are no documents on any of my printer lists. I have just googled error message and an going to watch a youtube video that has been suggested. I will get back to you after I have watched that. Thanks for the advise

[colmac01]

Hi Justin, much to my embarrassment. My wife has just pointed out that even though the printer is switched off the usb is still connected. I have followed her instructions and it works!!!! God I am gonna know about this all weekend. Thanks for your response though. Really appreciated.

[Justin]

No worries I often post a question and realise the answer soon after...DOH! Sometimes need to do that for a moment of clarity.