mug handles

[jennywren]

Over the past year I sold a fair few mugs, some customers come back for another mug. but in the last 8 monthsI had 5 come back because the handle has been dropped off. I give them discount ( if they buy anything else or if the order another mug ) I never sure where its me, or them that was responsable for the handle. Only one customers with the broken handles came back with a week. I did another with no cost at all. The others came back of a two or three months period, None of the customer got funny or blamed me but if they order another mug I gave them discount or if they brought something else. I alway worry incase its my fault that the handles have fallen off. But in saying that I have my cupboard full of mugs that i've done wrong and we use them on a everyday basis and not one handle has fallen off. What do you guys think. As the handle question always bothers me, as I don't want the customer to pay for something that is maybe my fault.

[AJLA]

I wouldn't dream of returning something so breakable after 3 months thats barking.
Out of curiosity do you dunk your mugs in room temp water after pressing?

[John G]

When I first started I had a few handles break off, stopped dunking them in water and cooled with fan and haven't had bother since.

[jennywren]

yes I do dunk. I generally use the mug machine, I might try the fan. seems a a good idea, how long do you put the fan on for

[John G]

I have the fan running constanty when mug printing and I just put the mugs there straight out of the press - when the next one is ready to come out of the press the 1st ones cold/cool and ready for packing.

Cheers John

[AdamB]

Instead of freezing cold water I use warm/hot water, asl it's only to bring the temperature down enough to stop the transfer process.

Using a fan would worry me a little as the only fans that I have used are ones that make me warmer in the summer ........... not sure what effect that would have on a mug

[John G]

Hi Adam, most fans these days have a cool setting, mine blows either scorching hot or, at the touch of a button, cold.

[jennywren]

Did a bath of mugs last night and used a fan,(but he was to tall be be standing on my units ) It worked and i won't be going back to put them in water. Thanks for that tip.

[Kaz]

It's more cost effective/environmentally friendly to dunk them in water than it is to run a fan

[jennywren]

It might be but with the oven going over for five hours the fan it did a double job keeping the mugs cool and me, but I do my bit for the enviroment by paying taxes to keep the unemployed in bed longer to save the electric bill,ect