Listawood

[bms]

So who ordered all the stock? They are out of 10oz grade A's again!

If you're looking for the cheaper 10oz Durham grade A's then we have stock

[socialgiraffe]

Turns out they had a large order that wiped them out.

Kind of stinks really that you get a supplier who promises you that they will never run out and will say anything to get your business. But the first sign of money and they drop you in favour of making a quick buck. Seems like they have no customer loyalty or respect anymore (despite the numerous recommendations to them and the countless Genie's they have sold because of me).

Very wary of using them again and would advise anyone the same. The lies about never running out of stock means they can not (and should not) be trusted as it could put your business at risk.

Sorry Listawood but you deserve this, chasing the quick buck and ignoring your regular customers is a crap thing to do.

[GoonerGary]

Funny you should say that, I was tempted to buy a couple of Genies after your recommendations, my Adkins is a fussy so and so. Yeah been let down twice by Listawood, I've only ordered twice in recent times! Ordered thousands from them back in the day. But if someone rings up and wants a few pallets worth, surely that should be a special order for that promo company rather than leave the hundreds of businesses ordering a few boxes in the lurch; we all have urgent deadlines. In their defence they quoted one and a half weeks, but it came much sooner.

[socialgiraffe]

Don't get me wrong, the Genie machine is a cracking little machine and their mugs are the cheapest around (for me). But the company is heading down a dangerous path. Personally I have never liked companies that not only sell blank stock but also print, there will always be a conflict of interests, but they gave me their word and it is also advertised on this thread that they will always be able to supply.

The guy I dealt with is a good bloke and he could not give any answer to my comments that Listawoods have just stuck two fingers up to a lot of their customers.

I think the company is potentially heading in the same direction it did a few years back which will be a shame as there are some nice people that work there, it is just their management have not got a scooby doo. They are screwing with people's livelihoods, and as you can see, they will put themselves first and lie to you without a moments notice, that is why I can not offer The Magic Touch coloured mugs to my customers (who would buy them by the bucket load) as it depends on how Listawoods are feeling and now I will not be offering their white mugs as I need to put food on my table when I need to and not when muppet and co decide.

Sounds harsh, but when you are lied to that is how you feel.

[Andrew]

Ouch!

If it happens once on stock you give the benefit of the doubt but when it becomes a regular theme then I understand the battering they are taking. You would assume they do actually have stock within the printing side as I can't see that running out.

[GoonerGary]

Ouch!

. You would assume they do actually have stock within the printing side as I can't see that running out.

And there's your conflict of interest!

[socialgiraffe]

ou would assume they do actually have stock within the printing side as I can't see that running out.

It is the printing side that has taken all the stock.

What I do not understand is this....

From what I understand the order was for 100,000 mugs (may even be more). Now if they had that in stock then fine but its a fair assumption that they didn't (otherwise we would have been screwed over). So why not coat up 110,000? TO my mind it would not really make that much of a difference in the production time and then everyone is happy.

I know I am over simplyfying the process, but having run large screen printing companies I do know a bit about it.

[Andrew]

I didn't think they coat their sublimation blanks in the UK but get them shipped in ready to go. It's down to time on the water. I know other blank subli mugs I have had off them recently have been waiting to land. It's a case of predicting 6-8 weeks ahead which is where they get caught out.

Surprised Listawood would print such a large order in the UK. Most of the time I find the large printers switch to printed at source when heading over 20k. They don't want the large runs blocking up the system,

[arthur.daley]

may well be down to time on the water but it keeps happening repeatedly


Arthur

[arthur.daley]

Just spoke to Listawoods, no stock of Dinky Durhams - could be available end October beginning of November - COULD.

So the question in my mind right now is, and before I sit down for a trawl through all the usual suspects websites tonight, who else offers good quality mugs that are dimensionally consistent in the body and coating coverage, available from stock and with a dish washer guarantee?


If Listawoods could supply and I had the option to buy a couple of pallets of Duraglaze as buffer stock I would but they don't have them and I just don't have the room to store them any way.

My customers like what I tell them about the Duraglaze mugs - dishwasher safe, a good quality mug where the handles don't constantly drop off. But if I can't buy them in, I can't sell them.

The debarcle over Dinky Durhams not being available from sometime last October/November until - was it April this year? That cost me £100s in lost sales. Having persuaded a couple of my photography clients to go with the DD rather than a bone china Balmoral, I then couldn't fulfill their orders. Net result, me embarrassed, 2 sizeable orders lost and more importantly ongoing custom from those two clients probably lost. It will certainly need a lot of hand holding and oil on the troubled waters to get their business back again.

Looks like I am back to trying to source decent quality, reasonably priced bone china Balmorals again ( Anyone buying bone china Balmorals - about 8ozs

Its a real shame, as our tall friend says, there are some good people there - Kris T is a top man with the patience of a saint when dealing with newbies - and not such newbies!

We all get caught with our trousers down every now and then when things don't go quite to plan but theres a bit of a theme forming here and I can't afford to lose the trust of my clients.



Arthur