Mug problems

[zzest1964]

hi,

i'm new to this forum so forgive me if i'm posting in the wrong place.

i've been getting my mugs (RN coated) from bms for several years and have never had any problems until now. the last couple of orders i've received seem to have a distinct taper starting about 0.5 - 0.75 cm from the bottom of the cup. this means that when i press certain designs the paper 'gathers' around the bottom and it bleeds where the paper creases. i can sometimes compensate by leaving a larger gap at the bottom of the mug but i'm now left with the situation where i'm throwing quite a few mugs away because of the bleeding problems. this is really annoying and frustrating as i'd never had any problems with these mugs before but am now trying to find a different supplier.

has anybody else had this problem and/or is it just me?!!! and, does anybody have any recommendations for an alternative supplier?

thanks

[Paul]

First place for call should be martin at bms. Iam sure he will be happy to assist you with that. Private msg him here and iam sure you will receive quick response.
Second thing is, are you sure its mugs? And not your heat blanket had it ?

[purpledragon]

First place for call should be martin at bms. Iam sure he will be happy to assist you with that. Private msg him here and iam sure you will receive quick response.
Second thing is, are you sure its mugs? And not your heat blanket had it ?

i agree with paul im using bmsrn coated mugs and do a lot of full coverage designs with no problems. Give martin a shout before you jump ship if theres been a bad batch of mugs im sure he rather hear about and have the chance go rectify

[dazzul]

Ohhhhhhhhhhhh Martin, in here :p

As above, martin will be more then happy to resolve this for you, give him a call first thing, he will like that.
Be sure to tell him your sitting outside in the sun!

[zzest1964]

hi, thanks for the reply.

i had a problem with bms' slightly cheaper mugs before in that their was a mottling effect on the mugs after printing. no way could i send them out. i sent martin an example and he said he could see the problem but just suggested i stick to the RN coated mugs in future.

i usually buy 4 boxes a time of the RN mugs and this is the 2nd lot in a row with this 'tapering' i describe. it's on every mug so i'm assuming i'm not the only one. after pressing, i dunk the mugs in cold water (having taken the paper off first). as you know, the paper retains its shape and you can even see it in the shape of the paper. it also has the crease marks where it has crimped the paper to the shape of the taper - this is where the bleeding occurs.

whenever i have a problem i automatically assume it's down to me and not the products so i try different things trying to sort it out. i've used different brands of paper and have tried pressing in 2 of my 3 mug presses in this case. both presses have produced the same results. if the design is above the taper then everything is fine - this is good as it means i can use my remaining stock on certain designs but frustrating as i had become used to the reliability of these mugs.

the mugs i use at home are all RN mugs but when i compare the shape of the new ones i have against the old the tapering is quite obvious.

however, as nobody else seems to have had this problem i guess it must be me.

thanks again for the replies.

[socialgiraffe]

Have you done a visual test?

By this I mean put two of the mugs next to each other and look at the gap inbetween. There will be a gap unless they are 100% straight (which not many are) but it will give you a good visual test of how bad the tapering is.

Also can you upload a photo of the mug or preferably the visual test.

[Renniwano]

I have had the same from the last batch I had from BMS and Martin messaged to say that it was down to the manufacturing process.. I am hoping that it was just a bad batch as I have never had this with their mugs before.. and not that I am pleased you are having the issues but maybe it shows it isn't just me..

[Andrew]

This type of problem does become limiting on prints. Had it many times years ago where it leaves a flame-like effect around the base where the paper cannot fully touch the mug. The darker the colour the worse it will look. Higher pressure is really the only thing to help other than lifting the artwork above the taper. You will have to hope the next batch/container are better but this is one of the biggest problems the suppliers have. Sublimation mugs are far better quality and straighter than the mass produced screen printed blanks but they do often tend to slip back that way with the manufacturers. Some overcome the base issues by having more ceramic there to hold the shape, which this then creates a slightly different problem of absorbing additional heat.

The joys of mug printing.

[zzest1964]

[ATTACH=CONFIG]1859[/ATTACH]

here's a pic of the tapering. i've also noticed that there is quite a variance in mug sizes withing the same box. the first 2 mugs i picked up to do this pic had a 2mm height difference - doesn't sound much until someone orders 2 of the same mug and you see them next to eachother.

[zzest1964]

I have had the same from the last batch I had from BMS and Martin messaged to say that it was down to the manufacturing process.. I am hoping that it was just a bad batch as I have never had this with their mugs before.. and not that I am pleased you are having the issues but maybe it shows it isn't just me..

and i was beginning to think it was just me!...thank you