Colour Print Quality - Please Help!

[Dee10]

Hi there

I am new to this business and I am using a Ricoh SG 3110DN sublimation printer. When setting it up I followed the instructions to set up the profile successfully, however, the instructions were for a MAC and I use a Windows 7 Laptop so I did the best I could to match the instructions. When I print onto a mug or coaster, it works great for Black and White images and also great for colour vector art. When I sublimate a regular colour photograph onto a mug - the peoples faces towards the centre of the image look very red.

I am not sure if this is a monitor calibration issue or a printer set up issue. Can anyone advise where to start in trying to resolve this or where should I start?

Thanks for your help!

Kind regards!

[Paul]

Do you print via powerdriver?

[Dee10]

Hi Paul

Sorry for the ignorance but not sure what a powerdriver is? I probably was a bit premature in starting this thread though as I have just discovered instructions on the suppliers website that shows set up for Windows 7 and some of the settings are slightly different than what I did as I was sent the MAC set up via email. I am hoping that will solve the problems. Thanks!

[Justin]

Where did you buy your printer from?

[Paul]

and is this sublimation set up or genuine ink cartridges installed?

PAul

[Justin]

This is what concerns me Paul! I think it must be subli setup as their is a print of sorts.

[Paul]

hmmm true...
but if its official setup it surely came with cd?? and all manuals should be on cd. for both. mac and windows...

PAul

[WorthDoingRight]

Well unless your monitor makes peoples faces look pale in the middle (so you adjust them which then makes them red) I doubt it is a monitor issue.

Do I assume that you attached the printer via USB to your laptop, then ran the ricoh drivers? (which are needed before you can run the powerdriver install)

Did you then run the powerdriver install and choose the printer model in this software also?

The are you sure that you have the image as realistic and not one of the more vivid settings?

So many variable to get it setup right to begin with

[Justin]

I thought the Powerdriver controlled all settings for you so you just switch every else off?

[WorthDoingRight]

The powerdriver has its own set of settings for paper type, how realistic or vivid the printout you want etc it even has spot colour capabilities. But you are correct it does bypass the default drivers.