Rolls of paper ordering

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So,
On Monday, I ordered from a big reputable supplier, two rolls of Jetcol 42 cm sublimation paper, along with some other things.
On Tuesday, my order shows up, but with 2 rolls of 44 INCH paper. Too big for our printers, and a lot more expensive for the supplier, as we definitely only ordered and paid for the 42 cm.
I phone them up, they check, they apologise, and organise a courier to come and collect the 44 inch rolls and replace them with the ordered 42 cm rolls.
So, today (Wednesday) the courier comes, and take away the 2 44 inch rolls, and exchanges them for another 2 44 inch rolls.
ARGH!
(He also says that his order book only told him to collect one of them.)

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Today, Thuursday, the courier is back (been the same guy each time!) and finally have the paper I wanted, and the massive ones are gone.

[mrs maggot]

how very frustrating, hope you catch up with the orders, i hate it when i get behind

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luckily I was ordering in more stock, as I'd put our final roll on the printer, so time to restock, wasn't expecting it to be such a faff though - from one of the bigger, more established suppliers too. On the phone they said they had some new people in the warehouse, who hadn't had enough training/didn't know what they were doing! ... but this isn't really a training thing - basically they were mixing up centimetres and inches ... this doesn't require any pre-knowledge of our industry. Once, you can put it down as human error, someone in a hurry, etc - but to make the same mistake twice? And with stock that isn't cheap - there is a big difference in price of what I ordered and what I received. If I'd had a bigger printer that would take the delivered rolls I would have been very happy! Equally, if I had known somewhere I could have sold them onto I would have been quite happy too. I am honest though, and just wanted the paper I needed/ordered. But, from the point of view of the company, it could have been a very costly mistake, even as it is, it was a fairly costly mistake to have to send out a courier 3 times (with 3 deliveries and 2 collections) for £40 of paper!