crafrobo ejecting paper

[NIGELG]

Hi all i have problems with my craftrobo cc330-20......................all was fine then i went to cut a printed image and it ejects the page, It reads the cut lines ok then when i press cut it ejects the paper any ideas?

i have removed software and reinstalled but the same thing happens:mad:

cheers Nigel

[P4UL]

If no one else has an answer, you can try the Graphtec "Tech support team". Brian 01978 666700.

[AdamB]

Nigel - are you selecting 'load with carrier' as an option and making sure the paper is on a carrier?

Doing this makes sure the paper is taken in futher to allow the eye to read the registration marks.

[NIGELG]

Hi Adam, yep paper's on the carrier.
The machine reads the registration marks ok then when i press ok to cut it pushes the paper forward and then says reload !!!!

strange

[AdamB]

Hi Nigel - not wanting to send you away from this fine forum in anyway but there is a forum called UK Scrappers that have hundreds of Robo users - you may see your answer there ....................... but if you do get an answer can you let us know just in case anyone else experiences the same problem.

[NIGELG]

cheers mate will do

[AJLA]

Is the paper length correct?

[NIGELG]

Hi all i have problems with my craftrobo cc330-20......................all was fine then i went to cut a printed image and it ejects the page, It reads the cut lines ok then when i press cut it ejects the paper any ideas?

i have removed software and reinstalled but the same thing happens:mad:

cheers Nigel

what a plonker, i just realised i made 2 copies of a document 1 with cutting lines 1 without and the one i keep re-loading doesn't have cutting lines .
i put a black boarder around it and mentally i think it was the cutting line ..............................god i'm so embarrassed

thanks for your feed back

note:to self items to be cut need a cutting line xxxxxxxxx

[AdamB]

glad all is sorted - it's also good when you know it's human error and not the machines at fault