Problems please help

[JOSI74]

Hi i am new to this site, can someone please help me or point me in the right direction. I bought a epson sx415 sublimation printer, been great printing and heat pressing color a little dull but ok, my magneta ran out so put a compatible cartridge in and then the red would print but would not heat press. i have now put a profile on printer its prints better quailty but now i cannot heat press on anything it just comes out blank. any ideas ???? thank you

[John G]

You mentioned compatible cartridge - you have replaced the inks with sublimation ink?

[Justin]

What make of inks are you using? Are you sure it's subli ink? With you mentioning a 'compatible' cartridge it just made me wonder.

The SX415 isn't an officially supported printer but do a search and you may find a few posts on here about it.

[JOSI74]

this is what i dont understand, am new to this so sorry if am acting dumb. i went to the computer shop at the back of me and they said use the compatible ones, i have printed some products but obviously not come out good. hmm am totally lost now

[Justin]

You're not using sublimation ink.

[John G]

You need sublimation ink - any other ink won't sublimate

[JOSI74]

hmm i dont think they are subli inks to be honest, computer shop told me they would be fine. would you recommend a printer ? thanks

[JOSI74]

hi thank you, just one last thing i could sublimate on like a mouse mat but not mug. is it because i require sub ink with any job

[JOSI74]

just want to thank John and Justin for all your help, I should learn to listen to myself instead of doubting myself, computer shops !! thank you once again x

[Justin]

No problem. All depends on your budget. You could start cheaply by using Epson S21/D88 etc. with refil carts, otherwise you'll find packages on the supplier websites (top of this forum) showing all supported printers, inks etc. Not cheap to set up initially but you should make the money back pretty quickly.