B40W ink problem

[Mattie]

We'll i'm proper sick now can't fix printer tried for last few days, ordered new one yesterday and it arrived today but instead of sending the B40W they've sent me a B40WD

[AJLA]

Oh dear, really sympathise with you, ours took a couple of days faffing but at least it was eventually sorted. Hope things start getting better for you now

[bms]

We'll i'm proper sick now can't fix printer tried for last few days, ordered new one yesterday and it arrived today but instead of sending the B40W they've sent me a B40WD

B40WD or a B42WD?

[Mattie]

Hi sorry it was B42WD don't know why i keep putting 40 lol

[AdamB]

We'll i'm proper sick now can't fix printer tried for last few days, ordered new one yesterday and it arrived today but instead of sending the B40W they've sent me a B40WD

Gutted for you Matthew - I know how frustrating things can be. Hope you get it sorted soon mate, and if I can help just give me a shout.

Adam

[Mattie]

Gutted for you Matthew - I know how frustrating things can be. Hope you get it sorted soon mate, and if I can help just give me a shout.

Adam

Cheers Adam

This really has been the week from hell moving in to new shop.

1. Phone line not working engineer not coming for another week and a bit so behind on website orders as can't pick them up till i get home then do them the next day at work.

2. Toilet broke need to get new one

3. Alarm system keeps setting itself off

and more and more more haha

On the plus side i've gave up with B40W so i've ordered B1100 with ink kit from BMS, i still need to sort the B42WD out OfficeGiant sent me Yesterday i need to send it back to them.

[AdamB]

I have a B1100 Matthew, it's been excellent since taking it out of the box!

This plus the B1100 is printable up to A3+ which comes in handy for things like chopping boards etc.

[JSR]

Isn't the B42W the replacement for the B40W? It was released a few months ago. Is there still no sign of "support" for it from Sawgrass?

With the speed at which Epson discontinues their printers, I would have thought Sawgrass would get their fingers out to support them before they're discontinued. It doesn't take thirty minutes to create a profile, but it takes Sawgrass months to "support" the replacement printer. :rolleyes:

And they wonder why people look for alternatives.

[bms]

The B42WD isn't supported yet because Epson have made the code on the chip so difficult to break and therefore make compatible chips. It isn't just Sawgrass, there are no compatible chips/ cartridges available for this model yet.

[JSR]

Perhaps they should look for another entry-level A4 printer to support, then? Seems there are several that people on this forum use that Sawgrass don't bother with.

Or, failing that, they could support an entry-level A4 printer that doesn't rely on chips and doesn't need a CISS ... like, say, a Brother printer? :biggrin: