Mugs

[gstk]

we BMS Mugs and the ones we cock up generally go into use here and get washed frequently and never fade at all.

[JSR]

I buy mugs from ebay - seller ID 'simplysublimation'
cheap, good quality and packed in individual boxes
http://cgi.ebay.co.uk/48-Best-Quality-S ... 643wt_1139

I love the way that listing says "WE DO NOT MAKE REFUNDS ON DAMAGED MUGS". So they're the only business in the UK that's allowed to flout the Sale of Goods Act, are they?

I must try that one myself. :rolleyes:

[Justin]

Is this something to do with Royal Mail not insuring ceramics/glass? I may be wrong.

[JSR]

Is this something to do with Royal Mail not insuring ceramics/glass? I may be wrong.

Most couriers won't insure breakages to ceramics and glass, but that doesn't mean the buyer has to pay for the damages. It means the seller has to pack them better.

Using a clause like "WE DO NOT MAKE REFUNDS ON DAMAGED MUGS" effectively allows the seller to send you a box of smashed up ceramics and make you pay for it. Who's to say they aren't just shipping broken mugs and using this clause to make the customer pay? That's the reason it's not allowed under the Sale of Goods Act.

Unless you're buying a box of broken bits, you don't have to accept a box of broken bits - no matter what the seller says.

[mrs maggot]

thats the reason i wont be buying my mugs from them - i read that and thought no way on earth - i expect the supplier to make every reasonable effort in their packaging, i then expect the courier - whoever it is to take reasonable care of my goods - if it "chinks" or "rattles" when its delivered i would mark it as so, or make the courier wait until i have unpacked and examined them

[John G]

Hi Stuart - Xpres mugs shouldn't fade, I use them and they are fine along with BMS ones.
I would definitely contact them if there's a problem.

[Kaz]

The ebay seller is wrong to put that on his listings, because as long as you paid with paypal, if the item arrives damaged or not as described, you can put in a claim

[JSR]

thats the reason i wont be buying my mugs from them - i read that and thought no way on earth - i expect the supplier to make every reasonable effort in their packaging, i then expect the courier - whoever it is to take reasonable care of my goods - if it "chinks" or "rattles" when its delivered i would mark it as so, or make the courier wait until i have unpacked and examined them

I agree. If one mug in a batch is broken, then I'm not going to cause a fuss because my business won't live or die on a £1 coin - but that's my choice to make, not the supplier's.

It wasn't so long ago that I ordered 12 plates of which 8 arrived broken. The 8 replacements also arrived broken. They arrived broken because of inadequate packing on the part of the supplier, and there's no way I'm going to pay for them scrimping on their packaging. If that supplier had said what this supplier says, I'd be out of pocket to the tune of £40. That is something that would affect my business, so I'd rather not deal with the supplier that tries to use that clause.

[Andrew]

Plenty of couriers insure ceramics. Don't know why he sticks with one that doesn't. He wouldn't have a leg to stand on if someone wanted to claim. He does basically state you get what you pay for and basically he hasn't included his time in sorting out claims or covering them with delivery insurcance.

Xpres' Rhino coating shouldn't be giving you so many problems Stu. Whilst it possibly isn't as dureable as RN coating it should last quite well.

[JSR]

Plenty of couriers insure ceramics.

Which ones? The only ones I've found will insure for loss but not for damage. I'll be interested in any that insure for damage.