problems with heat press

[giftsne]

bought it from henry at coralgraph....after very light use its developed a coolspot like a wigly line that runs through everything i press. Its cost me a fortune in stock and lost me at least 2 big orders for tees. Contacted henry who initially said he was sending out a replacement element. Then didnt receive it. Contacted him again and he referred me to some Chinese person. Now im told im not getting a replacement coz hes got none in stock and ive got to get silicon rubber sheets instead. Dont know where to get them from so im stuck with it.

Anyone know where i can get them from please....i need to test it before i ask for my money back off coralgraph and put it down to a bad experience.

[Justin]

How long have you owned this press? I've just bought a large silicon sheet off eBay, great value. What do you need this for?

[giftsne]

hi justin

ive only owned it for 8 weeks and had very little use. This is what im been told i need to get to fix the coolspot problem ive got. I dont see why i have to get anything as the press is still under warranty from coralgraph. Henry initially said he would send me a new element but didnt, turned out he didnt have it stocked. i suspect hes stopped stocking this heat press. He then referred to his china supplier who said i needed a 10mm silicon/rubber sheet to put on the bottom of the heat press to see if it gets rid of the problem. Its been over a week now with exchange of emails and frankly getting nowhere. Ive lost a lot of business and ruined a lot of stock. Any advice would be appreciated or indeed a link to this sheeting off ebay.

[Justin]

If they can't rectify the fault then surely you have the right to a replacement or refund? If it's a coolspot I can't see how the silicon will help you and if it did this would be a means to an end, not a long term fix.

Coralgraph are members of the forum so please invite them to respond to this thread if they havn't already read it. I have to be honest and say that I have dealings with them before and continue to use them for some goods and always find their service first class so I'm surprised to hear they havn't offered to swap the press out for you.

[giftsne]

Well i agree..henry initially was halpful and said he would send a replacement element. Then i didnt receive it. Then the next thing i know im being emailed from a china supplier saying that i have to try a new 10mm rubber/silicon mat on the bottom unheated surface of the press. Not impressed at all. I mean i know the china presses can be hit or miss but i really thought i would have gotten more use out of it before it malfunctioned. Im just going to request a full refund and ask for coralgraph to arrange a courier to return the press in its entirety. Got no choice really.


edit

ive invited henry from coralgraph to respond to this thread

[Justin]

I can't blame you, if you've given them chance to rectify the problem, you need to be in a working state or you're not making money.

[Coralgraph]

Hello Gary

Thanks for inviting to respond following our phone conversation if you don't have a spare press to replace this mat please take the existing mat and turn it upside down and press a T shirt ,as we can see from the images you sent to us the bottom rubber mat are uneven and it causing the problem ,if this not solve the problem, we will arrange a collection and replacement of the flat element as per we discussed
Could you please check this and get back to me by phone or email
regards
Henry

[mrs maggot]

it would make sense for it to be the rubber mat, will be interesting to see if turning it makes a difference, mine is glued on, so would hate to have to peel that off and turn it though ?

[giftsne]

well.....the bottom matt is glued on....when removed it is impossible to remove the glue and when turned this creates an even more uneven surface than before....as you guys know this is a new business and this is killing my business...starting to get upset now i must admit

i mean the press is 8 weeks old with very little use...and tbh the bottom matt looks as flat as a pancake....grrrrr

[Andrew]

You should have it sent back and they sort out the problem if you have to mess around with the press. Have you tried coasters or placemats etc? If so then a dent in the silicon shouldn't affect these...... if that is supposedly the problem.