Need some help with spots on mug when using Genie III mug press

[Danabecks]

Hi [FONT=&quot]I wonder if you can help me. Every time I use the mug press (Genie III mug press) I get white spots on the mug. On the ceramic mugs it is ok as it washes off. But when I use a stainless travel mug I cannot wash the spots off and it doesn’t look great. Do you have any ideas on how to correct this. I have tried using PTFE Teflon sheets around the mug as well as baking sheets but to no avail. It is starting to make our work look poor.

Many thanks[/FONT]

[Justin]

What printer/inks/paper are you using? Can you upload a pic of the issue?

[InkExperts]

The issue could be the paper, the fibres of the paper may be causing a 'mottled' transfer, this is quite common on metal items as the polymer coating is generally very thin. It may be a case of a little trial and error with the pressure; reduce enough to allow good transfer. If the pressure is too high this can cause the fibres of the paper to show on the transfer.

Alex

[Justin]

Could even be dust on the mugs but that would affect the print.

[InkExperts]

Could even be dust on the mugs but that would affect the print.

Very true, always a good idea to wash or wipe mugs and blanks before pressing..

[pisquee]

Alcohol wipes can be good for wiping down hard blanks, and lint rollers for textiles ... dust in the air can be a nightmare, especially if it's sublimation ink covered dust, which tends to leave little blue marks EVERYWHERE!

[Danabecks]

Hi thank you all for your replies. We also have a free sub mug heat press which doesn't have a problem using the same paper and printer etc. Printer is Epsom wf 2630 with sublimation ink from ink Express and paper is jet stream transfer paper. Thank you I will try not as much pressure to see if that helps