So did everything the same as I do with trupix and the mug that was produced is nowhere near useable.

The paper is welded to the mug, tried soaking it and rubbing off but it's ridiculous just how stubbornly it is stuck to the mug and the transfer of ink hasn't work either.
So I'm curious what do people think went wrong here?
Is this paper just total useless?
Have xpres sent me a different paper to what the fact sheet that accompanied it says it is?
