paper feed issue Ricoh sg3110dn

[mfacer]

Hi guys - I haven't used my printer for a couple of weeks and today when I came to print, it made an awful noise. The quality of print was awful too. Print heads all misaligned. That's not an issue, I can use the tools to sort that out. However, if I open the top cover, I can see that the black smooth part seems to be crinkled. It's causing the print head to catch which is jamming and folding the paper corner over.

Video of a print test
https://www.youtube.com/watch?v=b6bF35zc0hM

Any idea what's wrong?? Is this fixable?

Thanks