RICOH SG311ODN - do you need a MAC to use it?

[Sedgewick]

Hi all! I'm new to this fantastic forum and just about to get started with mug printing!

My research - and budget - strongly suggests that the RICOH SG311ODN is one of the best printers to use. However, having watched a 2014 tutorial on RICOHs and mug printing, the tutor advised that the printer has to be used with a windows computer. Naturally, I have a MAC... I'm reluctant to buy a new, or even second-hand, laptop - can someone just clarify that this is STILL true?

[Paul]

I use my on macs and works great.

[Sedgewick]

That's fantastic news, Paul - many thanks for the swift response!

[Paul]

but you will need to use icc profile as powerdrives is for windows only

[Sedgewick]

I've looked that up and it says of ICC: "This method requires the graphics software application and OEM driver to be pre-configured before use." I wish I knew what "pre-configured" meant in that context. My graphics have been created already -in ai format. I wish I knew what configuration is needed to print on a 10 or 11 oz mug on a RICOH. I would like the same image on the front and back.

And is ai the right format? I know that high resolution is key but what is the optimum format for printing a medium detail black and white graphic onto 10 or 11 ounce mugs!

I promise that all I have been doing is scouring the internet for information but there are so many contradictions out there!! Any advice gratefully received!

[webtrekker]

Using an ICC profile is dead easy. Set your graphics software (Ai, Ps, Corel, etc) to manage colours and make sure that it loads the profile.

[Sedgewick]

So, I've bought the BMS starter kit with Ricoh SG3110.

I have a MAC so I have been following the instructions relevant to MACs: https://www.sawgrassink.com/Portal/T...loads-(1).aspx.


I am not having much luck installing the software onto my macbook.


My Mac is OS X El Captian Version 10.11.16.


I downloaded the Ricoh driver without issue, however, when I try to install Java (which is part of the process) I get this message:


"Java for OS X 2014-001 can't be installed on this disk. A newer version of this package is already installed."


I thought this was a GOOD thing - and whatever newer version that is already installed would work.


But when I try to continue on to the next step - installing the SubliJet-R SG3110/SG7100 MacProfile - it says "To open "SGReg" you need to install the legacy Java SE 6 runtime."


Bit of a nightmare. Would be grateful if you anyone could help.

[Earl Smith]

Im sure BMS will help you if you have problems.

[Sedgewick]

Im sure BMS will help you if you have problems.

I emailed Martin from BMS yesterday, providing the above info.

COP today I hadn't heard back so I rang Sawgrass using the card provided in the BMS Starter Pack - didn't want to as it's a U.S. number so expensive- but couldn't find any other number on their website.

Chap I spoke to at Sawgrass said there was a U.K. office and I was called back from that number.

I thought I was just being an idiot but the Sawgrass guy hit all the roadblocks i had when trying to install. Fortunately he was very good and sorted the issue by remote access.

All's well that ends well.