eBay product purge has begun - no more contact information

[mrs maggot]

If you are a business seller, then your contact details are in your shop details - or at least mine are

[UK Printed Mugs]

Not for long! Apparently eBay support told me they are going to remove the contact details at the bottom of the listing and move them somewhere else but not on a product page.

[James990]

At present yes, but a lot of customers don't bother to look there, in fact they often don't bother to look at the contact details in the body of the listing either, but hey ho, as I said I am sure eBay are going to end up just like Amazon!

[UK Printed Mugs]

Just to say we have changed all our listings to remove email and telephone numbers but left the details in the confirmation email after purchase. So far orders are still coming in although we have seen about a 25% rise in "how do we send you the photo?" questions.

[UK Printed Mugs]

eBay will exclude products with contact information in images sadly - https://tamebay.com/2017/06/clarificati ... ay-uk.html
It seems today is the first day that contact information has been removed from listing and just trying to work out where it is as it is UK law to have it somewhere.

[mrs maggot]

Did you have emails telling you they have (not magnanimously) backed down on the watermark issue?

[TABLE="class: w300, width: 600, align: center]
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[TD="class: pb40 pl20 pr20, align: center][TABLE="class: w260, width: 520]
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[TD="align: left]In our update to business sellers in September, we announced that listings with watermarked images would be removed from eBay search results from 1st March 2018.[/TD]
[/TR]
[TR]
[TD="align: left]I know that this has been an important topic and I want to thank those of you who took the time to contact me directly to explain the challenges you had with it.[/TD]
[/TR]
[TR]
[TD="align: left]We encourage you to have clean images because when watermarks are in place, we cannot typically promote your listings on platforms outside eBay, such as Google and Bing.[/TD]
[/TR]
[TR]
[TD="align: left]We’ve also heard from customers directly in focus groups that they are more likely to buy from us when product photography is on a white background and uncluttered.[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE="class: w300, width: 600, align: center]
[TR]
[TD="class: pt40 pb40 pl20 pr20, align: center][TABLE="class: w260, width: 520]
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[TD="align: left]But having listened to your views on this, we recognise that you as the seller should be able to make the choice. So I wanted to let you know today that I have asked the team not to enforce this policy, but to keep it in place as guidance only.[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE="class: w300, width: 600, align: center]
[TR]
[TD="class: pt40 pb40 pl20 pr20, align: center][TABLE="class: w260, width: 520]
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[TD="align: left]Thank you again for your feedback, which made a real difference on this. The views of the people who sell with us are absolutely essential as we continue to evolve eBay for buyers and sellers. We are listening.[/TD]
[/TR]
[TR]
[TD="class: pb40, align: left]I hope that you have a great Christmas trading season.[/TD]
[/TR]
[TR]
[TD="align: left][/TD]
[/TR]
[TR]
[TD="align: left]Rob Hattrell[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]

[TerryQ]

Did you have emails telling you they have (not magnanimously) backed down on the watermark issue?

[TABLE="class: w300, width: 600, align: center]
[TR]
[TD="class: pb40 pl20 pr20, align: center][TABLE="class: w260, width: 520]
[TR]
[TD="align: left]In our update to business sellers in September, we announced that listings with watermarked images would be removed from eBay search results from 1st March 2018.[/TD]
[/TR]
[TR]
[TD="align: left]I know that this has been an important topic and I want to thank those of you who took the time to contact me directly to explain the challenges you had with it.[/TD]
[/TR]
[TR]
[TD="align: left]We encourage you to have clean images because when watermarks are in place, we cannot typically promote your listings on platforms outside eBay, such as Google and Bing.[/TD]
[/TR]
[TR]
[TD="align: left]We’ve also heard from customers directly in focus groups that they are more likely to buy from us when product photography is on a white background and uncluttered.[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE="class: w300, width: 600, align: center]
[TR]
[TD="class: pt40 pb40 pl20 pr20, align: center][TABLE="class: w260, width: 520]
[TR]
[TD="align: left]But having listened to your views on this, we recognise that you as the seller should be able to make the choice. So I wanted to let you know today that I have asked the team not to enforce this policy, but to keep it in place as guidance only.[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]
[TABLE="class: w300, width: 600, align: center]
[TR]
[TD="class: pt40 pb40 pl20 pr20, align: center][TABLE="class: w260, width: 520]
[TR]
[TD="align: left]Thank you again for your feedback, which made a real difference on this. The views of the people who sell with us are absolutely essential as we continue to evolve eBay for buyers and sellers. We are listening.[/TD]
[/TR]
[TR]
[TD="class: pb40, align: left]I hope that you have a great Christmas trading season.[/TD]
[/TR]
[TR]
[TD="align: left][/TD]
[/TR]
[TR]
[TD="align: left]Rob Hattrell[/TD]
[/TR]
[/TABLE]
[/TD]
[/TR]
[/TABLE]

I was just going t post that watermarks will now remain

[viccar1]

And add to that the forthcoming abolition of watermarks on your images. We've had competitors blatantly copying our listing product images and our descriptions, word for word. I had to design a whole new set of images to replace them and made sure they were watermarked.

Ebay is taking many backward steps now and are rapidly becoming even more seller-unfriendly.

ebay have now gone back on it and are not abolishing watermarks

[viccar1]

I have been putting an extra picture on my listings with my contatc details, so wonder if they try to get me to remove that?

In the ebay Q & A they stated that if anyone put a phone number or email in a photo they would give them a 7 day ban, be careful !

[webtrekker]

In the ebay Q & A they stated that if anyone put a phone number or email in a photo they would give them a 7 day ban, be careful !

Would they not notify the seller first and give them a chance to remove the offending image, or would it be an automatic ban?