<t>I have sourced black mugs with the white patch from two separate suppliers and the results are the same. No matter what time and temperature I set from 325 - 400 degrees and 3 minutes to 5 minutes the mugs do not come out right. I have incremented the time in 5 seconds intervals and the temp in 5 ...

<r><SIZE size="2"><s>[SIZE=2]</s><FONT font="arial"><s>[FONT=arial]</s>I have contacted Sawgrass after 3 weeks of going back and forth they elevated me to the Product Support & Service Manager for North America from Sawgrass. He kicked it over to the software team who then informed him it is a know ...

<t>I am having major issues with the Sawgrass SG400 VPM software <br/>
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Using 3.5 x 9.125 mug printer paper <br/>
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If I print from Photoshop in Windows it prints exactly as the image is in Photoshop and I get a .125 margin on all 4 edges of the printout.Leaving a printable area of 8.875 x ...

Let me also ask this do you find it matters which way you load the mug into the press? For example do you load the top of the mug facing towards the where the cables come into the cuff (right on my machine) or do you load the bottom that way ? Or does it not matter ?

<t>Ive also had issues with <br/>
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I sent 40 prints to the SG4000 and the yellow channel quit working in the middle of the job leading to the remaining prints coming our purple hued (ruined 12 mugs as I thought it was a press or mug issue) now they tell me that they only send 20 at a time then ...

<r><QUOTE author="GermanDyeSub;141835"><s>[QUOTE=GermanDyeSub;141835]</s>Sounds like a defect from what you describe, and it's not pleasant. You need and deserve consistency. They have been active for 30 years and if they're reputable they should get it sorted for you. Report the issue to them. I ...

<r>I recently purchased a dye sub mug kit and I have had nothing but issues. The most recent is consistency issues from the heat press and I am guessing it is due to the single thumb screw adjustment design. <br/>
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I pressed 24 white mugs last week without an issue, I changed no settings and ...

<r><QUOTE author="webtrekker;141715"><s>[QUOTE=webtrekker;141715]</s>It could also be the mugs. Being based in the UK most of us don't have any experience of Coastal's mugs, but mis-shapen, or poorly coated mugs will also affect your prints a lot.<br/>
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I see you weren't too happy about fading ...

<r><QUOTE author="Mrteajunkie;141704"><s>[QUOTE=Mrteajunkie;141704]</s>5-10 mins without a mug in will have most likely damaged the heating element. <br/>
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im not sure about *f but I use 180*C for 240 seconds but my press is different than yours and times and temps vary some by extremes with ...

<r><QUOTE author="cook_58;141703"><s>[QUOTE=cook_58;141703]</s>I cant help too much with it as i dont have any of those machines.<br/>
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Might seem really silly to ask, but did you print on to the correct side of the paper, I've been guilty of that, and my print on to the mug or other things ...