DSF

Being the sad person I am! I spend a great deal of my time reading Act's and case law!

So for those of you that are concerned with selling on eBay with the upcoming changes and how you will fight eBay's Customer Services for your sales you may want to add the below to your listings because they will hold up in Englands courts if you are selling to a English market!


Please be aware that by confirming your order you have read and fully understood that you are agreeing to purchase one or more personalised item/s which are exempt under the Consumer Protection (Distance Selling) Regulations 2000” unless the said item/s are found to be defective upon receipt!

But how does that stand with the eBay rules?

UK law is one thing, but you also need to obey Ebay's rules if you want to be part of their system.

eBay's Terms and Conditions cannot overule the Distance Selling Regulations. If they kick you off and freeze your Paypal account you can challenge them under Unfair Contract Terms.

Paypal froze my account as they did with thousands of accounts so I took them to the Small Claims Court. They backed down and re-opened my eBay account.

But is it worth the hassle? How many people will want to return a personalised mug anyway? I would accept the returns; what's the odd tenner lost compared to the thousands you'll make on eBay? Move on and make money.

heads up for you guys...fact for ALL who sell personalised goods on ebay - us incl.

spoke to ebay CS yesterday on this matter.....
got official email,back form ebay - read below -

"Dear John,
In relation to your previous query we have more information for you. Your question was in relation to seller's who sell personalised items such as yours. We can confirm that seller's like yourself who sell these personalised items are unfortunately not exempt from the managed returns process. Please find more information about the new managed returns process below.

http://sellerupdate.ebay.co.uk/spring20 ... ed-returns

Many thanks,

eBay"

Well i,m afraid if nothing changes on august, we are finished with ebay...not by choice, but we have 26 sodding defects just now...
what for ? - REFUNDING 26 customers back through paypal who bought there case, but NEVER uploaded any pic, despite us trying to contact them by ebay messages, and email...
we wait 3 days, then if no contact from buyer, we refund back through paypal....nothing else we can do....
WHY OH WHY do these people buy and not conclude the dam sale...bloody stupid and it will be detrimental to sellers of personalised products on ebay due to the defect system coming in on aug.....
thats puts us well below standard and no TRS ect..--so, we gonna ride it out till aug and get as many leaflets in the jiffy bags with the sales to get folk over to our web site....

unbelievable ....got my knuckles rapped and banned from the ebay forums for a day for posting the above....
there mods also deleted all the details about the email....

sad to say the least..ebay - its going down the loo very quickly guys

eBay can say what they like about their "Managed Returns Policy" but what you need to do as a seller is to make sure your listing has the product for sale with "FREE POSTAGE" & the "Buyer Pays for RETURN POSTAGE" and the item can only be "RETURNED" if it is "FAULTY" that way you are fully covered under the Distance Selling Regulations because you have told the buyer they "PAY FOR RETURN POSTAGE" then you can also fight eBay if you get a return to say the item is not faulty!

But as a fail safe I would recommend you take photo's of each order before posting to fight eBay with, which will be a pain but that way eBay have have to side with you just like a court would should you need to go that far if eBay try to freeze your accounts or money.