DSF

http://sellerupdate.ebay.co.uk/spring2014/index

very depressing reading about the new seller standard.

viccar;85114 wrote:
very depressing reading about the new seller standard.

Why?

I see it as very positive, I don't sell cheap hence if there is a problem I sort it. The profit margin let's me do that. However I loose business to the cheap brigade. The new criteria is, as I see it, aimed at taking ebay away from the reputation of selling tat. The idea is to make it a better experience for the customer. The new criteria means you charge more to provide the service or you loose out, but it applies to everybody. The cheap tat brigade will suffer.

I may be wrong and in a year be unhappy with it.....but for now I see it as just dandy.

Janners

I didn't read anything which troubled me, in fact it sounded like things would be better for sellers with less chance of being wiped out of business from just one or two unhappy customers.

Seems like a kick in the teeth for sellers again. No longer will you have positive ratings based on 4 criteria, which range from 1-5 stars with any rating apart from 1-2 counting as a good rating. This has now changed to only 4-5 star rating being good. This is now lumped into one "defect". So if you don't get 4-5 stars on *all* ratings, its a defect. If the item is returned as "not as described" or an eBay case opened against you for "item not as described" - its an automatic defect. If a case is opened for item not received - its an automatic defect. Negative or neutral feedback is an automatic defect.

What qualifies as a defect :


•Detailed seller ratings of 1, 2 or 3 for item as described**
•Returns for item not as described
•eBay Money Back Guarantee or PayPal Buyer Protection cases for item not as described*


•Detailed seller rating of 1 for dispatch time
•eBay Money Back Guarantee or PayPal Buyer Protection cases for item not received*


•Negative Feedback
•Neutral Feedback**


•Transactions cancelled by you due to stock out or item sold to another buyer


Also the performance measurement timescale is now altered. Whereas it used to be 3 months, it's now 3 months for sellers with more than 400 items in a 3 month period or 12 months for all other sellers.

To have Top Seller status - you must have 5 or less defects per 3 month period, or 8 if you are an above standard seller (irrespective of how many items you actually sell).

Also the Grace Period for Top Sellers have gone.

Maybe some are not reading it properly,
but if anyone asks a question, where is my item, it opens a case, (maybe people dont realise that) that is a defect, if they want to return, that is a defect, if you get a 1, 2 or 3 star that is a defect, so very easily that could be 5 defects in a 3 month period.

I sell around 60 items a day ! i could easily get 5 questions in a 3 month period, so i would loose TRS

But also, if a buyer doesn't bother leaving any feedback or ratings, Ebay considers it to be positive

jmugs and pisquee, have you ever had anyone ask a question as to where their item is? that would be a defect.

I have accumulated around 3000 feedback with 100% positive (not a huge amount, but we tend to use ebay for gaining customer base and then with repeats going direct through the email or the website) and never less than the ocassional drop to a 4 star by the odd buyer on postage costs (we charge actual 1st class signed for cost and do not charge for any packaging, petrol to post office etc), so they had no reason to drop the rating.
My view is if you play fair and offer the customers what I consider a seller should offer then you have no reason for these changes to worry you.
The only time we have cancelled transactions is when we end up getting an image through that we refuse to print due to copyright etc. Strangely enough of some have then come back to have personalised items printed as the quality of the ones offering to print anything irrespective of copyright have turned out awful and the customers then realise you are professional for a reason and it shows in the work you produce for them.

Just seen you last post - yes the opening of a case for an item not received just for a question is extremely annoying, we have been lucky that we have only ever had this happen once so for in ten years on there.

I think we are talking about different things here, im not talking about DSR's very rarely get less than 4.

Im talking about the fact that if a buyer asks a question it gives options, where is my item, now if a buyer clicks this, and just asks have you sent it yet, that will be classed as a defect.