DSF

As it seems it is the norm here, I thought I would post a "big up" to Alan from The Magic Touch.

There was a problem with the fusing unit on my machine and the printer was showing a Fatal Error. A quick call to Alan who talked me through how to take the unit apart and solve the problem.

Not only has this saved me £100 but means the jobs that I need to get out tonight will go.

Like others have mentioned on here, buy cheap and pay twice. Technical support is something that is really undervalued by most, yet when you consider our income relies on these machines working it really is worth spending a bit more and purchasing from a reliable, trustworthy company with good technical support.

Thank you Alan, from one happy customer :biggrin:

Too kind :redface:

Tec support from The Magic Touch is the reason I am still printing T's after 20 years !
Alan is a wizard at making, fixing, and keeping things going, and others are great at knowing what, how, and howwhy....
Technical Support at The Magic Touch are invaluable for making ME look brilliant in my business!
Great company, TMT only sell the best product, consistent, reliable, fair, ... AND innovative!
what more could you want in a supplier?

I really hope you get some comission for that post Phil!