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Ricoh GXe3300n black print issues
Hi Folks,

i have recently purchased a Ricoh GXe3300n printer.i have encountered the banding issues which then i sent back to Sawgrass who have happily sorted out that issue!!! they sent me test prints along with my printer and they are perfect, even the black is a solid colour. But when i installed the printer after getting it back, and from sawgrass remotely sorting out the icc profiles (im using MAC) we tried a print of the same image they used, however all of a sudden the black has blotchy marks which when i sublimate on to a coaster, they are still visible.....any help out there!!!! Thank you

Aj

did they replace your printer? or fix the old one?

Are you using good sub paper and how do you keep it?

twrdesigns;37271 wrote:Ricoh GXe3300n black print issues
Hi Folks,

i have recently purchased a Ricoh GXe3300n printer.i have encountered the banding issues which then i sent back to Sawgrass who have happily sorted out that issue!!! they sent me test prints along with my printer and they are perfect, even the black is a solid colour. But when i installed the printer after getting it back, and from sawgrass remotely sorting out the icc profiles (im using MAC) we tried a print of the same image they used, however all of a sudden the black has blotchy marks which when i sublimate on to a coaster, they are still visible.....any help out there!!!! Thank you

Aj

What have Sawgrass had to say about this? First port of call would be back to them...

Hi thanks for the replies. I had my original printer back from sawgrass. They actually left their sublimation paper in the tray so that's what I have been doing test prints on. I have sent print samples and a sublimated coaster over to them. Which they should receive Monday. As for storing the paper I just really fill the printer tray and leave it in there!

What conditions is your printer stored in?

Hi there it is in a shop. on a computer desk!
do you think moisture could have an effect? not there is any but heating in the shop is off over night !

Just out of curiosity when you say blotching does it go a bit brownish?

Hi Mandy sorry for the delay!

yes i get a mottled effect of on black and when sublimated i get a brown finish opposed to black

I was told when first using that this was due to overcooking, I have reduced my time a little and temp actually and havent had it since.