DSF

I have a barring systems so I can stop teenager ect calling out on the phone. Thursday night I barred it. Went to unbar Friday no joy. Tried for all weekend, convinced myself that I got the code wrong. Any how turns out its virgin media fault. They can't fix it but will unbar us but not for the next twenty four hours.I feel like putting a few unpolished words about them but I would be barred from this forum. It frustrating not been able to phone out.

I can do a bit better than that Jenny. We have Virgin Media for everything here & being fair most of the time it works well. One day a few months ago the phone was dead so managed to contact them & a few hours later I tried the phone & we had a ring tone. A few minutes later the phone rang & I couldn't understand what they were saying as we had 2 people on the same line. This happend a few more times & again got in touch with Virgin who said they'll send an engineer out tomorrow. The engineer came & fixed it & confirmed what I had thought, someone had managed to connect 2 lines into our home.

Virgin Media are keeping very quiet about a major problem they are having at the moment. When they are connecting some customers for the new Vito TV service it is causing problems at other customers homes nearby mainly affecting the broadband service.

We have Virgin Media here, too. When it's working fine, it's great. But if you ever need to contact them, you'd serve yourself better by talking to the wall. If you're lucky enough to get someone who knows what they're talking about (and who's accent you can understand), then consider yourself extraordinarily fortunate.

The only time we've had a real problem with them was when we lost our broadband connection and I ended up talking with some accent who couldn't see beyond her flowchart of problems. We got stuck when she kept insisting I should restart our modem. We don't use a modem, we use the STB. That had her completely flummoxed. I quite lost my patience after that.

Going though all the stock "fixes" as though we're all complete numpties is not always the best way to fix a problem. They insist 99% of the time that the problem is yours, not theirs, even if you've already done everything to be entirely certain that there's nothing wrong with your equipment/computers. Of course it always is their fault because if you shout long enough for them to schedule an Engineer's visit, the problem miraculously fixes itself 7 hours later.

But, while it works, it's great.

could be worse you could have been with talk talk, they switch my line when I had my old business to that of the butchers, I was getting meat orders and he was getting bouncy castle orders, two weeks this went on for and at one point they said they had given my number to another customer!!!! Not good when I had shelled out on loads of paid advertising with my number plastered all over it.

my average monthly phone bill is £120/£170 so i consider myself to be a good virgin customer, but i am trying to get them to bring down the cost of my broadband at £20 its expensive now, otherwise i will be off to BT, and on the plus side, the company i do a lot of phone work for give you a code to enter so i wont have big phone bills either (they do of course pay me back for my calls at the moment - but i still have to pay out for them first)

The stupidest customer support we ever had was when we lost our BT phone line. Came home from work one day and there was no dial tone or anything. We only knew about the problem because someone phoned on my brother's mobile to tell us they couldn't phone on the landline.

At first we couldn't see the problem until we checked the box on the wall, which looked like it had been wrenched away. There was no line coming out of it - so we looked out of the front window. The telephone line that normally went to our house was hanging down from the pole across the street. Something must have caught it for it to be wrenched that hard.

Anyway, my brother phoned up BT on his mobile and he explained the problem. He said we have no landline because it's been wrenched out of the box and is hanging down from the pole across the street.

What did BT say next? She asked - "Are you calling from the phone with the fault?" Jeez! Do these people go to dumb school, or what?

JSR;29194 wrote: What did BT say next? She asked - "Are you calling from the phone with the fault?" Jeez! Do these people go to dumb school, or what?

You just want to rip them through the phone for being so stupid. I had orange broadband and the connection would fail all the time, you phone them up and their response would be "if you go to our website you view the troubleshooting guide".....err hello I have no internet, and they would still be persistent and advise you to check the website. This is the trouble when they read from a script instead of using some common sense.

When phoning Virgin Media, I always take the option that I'm leaving them, always without fail get put to a UK call centre and not an out sourced one in some far flung corner of the globe

pitkin2020;29196 wrote:You just want to rip them through the phone for being so stupid. I had orange broadband and the connection would fail all the time, you phone them up and their response would be "if you go to our website you view the troubleshooting guide".....err hello I have no internet, and they would still be persistent and advise you to check the website. This is the trouble when they read from a script instead of using some common sense.

Oh, we've had that one as well. When the broadband went off once, we phoned them and they helpfully said that we can check the status of the broadband service on the VirginMedia website. Doh! :rolleyes:

All above is familiar, the gentleman we was speaking I could hardly understand him.it was like being on a record, I had to keep asking him to speak clearly, his English was poor, and accent was so strong I could not understand a word of what he said, he did not understand me at all. I know the phone problem it not me. My phone is still barred. I'm still waiting.