DSF

Woke up to countless emails this morning asking where parcels are.

Just been on my hermes account and i have 59 yes 59 missing parcels!
No tracking info other than collected.
Cant get a hold of anyone and paypal are opening cases left right and centre

My daughter has had exactly the same problems with Royal Mail lately, so it's not just Hermes. She now sends nothing out on a Monday as most of the missing parcel queries stem from orders posted that day. We think it's probably because they can't cope with the huge volumes from the weekends.

I used to work as a Hermes courier for 11 years, 6 days a week, and believe me the management are piss-poor. There are always huge backlogs at Christmas. Just be thankful it's not snowing!

[ATTACH=CONFIG]6456[/ATTACH]

If I know somebody sends things by Hermes I will not buy from them as in our area they are horrendous. Alas a supplier switched to Hermes without me knowing. This was Hermes proof of delivery, and no it hadn't been delivered and yes we were in.

Janners

Yeah, although I worked for them I've never in my life sent anything by Hermes, and never will. Yodel are just as bad.

JMugs;146267 wrote:[ATTACH=CONFIG]6456[/ATTACH]

If I know somebody sends things by Hermes I will not buy from them as in our area they are horrendous. Alas a supplier switched to Hermes without me knowing. This was Hermes proof of delivery, and no it hadn't been delivered and yes we were in.

Janners

Well you obviously didn't check your bin. I don't know....customers these days huh.

[ATTACH=CONFIG]6458[/ATTACH]great photography by Hermes .... and no delivery !