DSF

Hello,

I mentioned in an earlier thread that I had made an order from Coralgraph.

After I opened up the box I noticed that one mug element was damaged. I contacted Coralgraph promptly upon receipt of the goods. Now I have had time to upload the pictures here so you can see.

I was told that it's maybe cosmetic damage but I am afraid that it will affect the prints in a negative way with cold spots because the inner mug mat is damaged.

What should I do in this situation? I haven't got time to test in the coming days because I am awaiting my order of mugs by next week. But just by looking at it, is it something that's Dead on arrival/or return to base? Or is it normal to get a mug element in such a condition?


I am grateful for all replies.

Tell them you want a replacement, the outer skin should be perfect, clean and damage free.

By the way, that’s a bloody thick blanket, does it take a few days to warm up


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Thanks for the reply. Was told by Coralgraph that it's maybe a cosmetic damage and that I should test it first. Now I have sent an email to them asking for a replacement element.

Tell them you tested it and it’s no good.


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I have already sent the email, so will see what they will say. Actually I am looking for a long-term supplier. Actually it's in cases where things go wrong one can determine which supplier is the better one. An element is a few tenners. So let's hope they sort it out professionally.

It will affect the print, no question. I agree entirely, this is where decent suppliers can be separated from not so decent. It should just be replaced without question from a safety and customer service point of view.

Thanks for the reply. I initially thought it would be replaced without question and then was told it's maybe cosmetic. I will give an update as soon as I hear more from them.

If you are looking for local suppliers to Berlin I would suggest Printequipment as they have a branch near you. Or ( and Ive forgotten their name) there is another local to you whose name begins with an S. When I remember it I will post again.
Printequipment have the Genie press at the same price as Listawood in the UK. Their support is second to none.

Thanks [MENTION=1332]Earl Smith[/MENTION]. The Genie Press looks interesting. Yes of course it's great if the support is second to none. Will definitely try Printequipment out in the near future.

If you buy a Genie or equivalent , get the extras too. It comes with 5 other blankets so you can press all types of mugs. I bought mine as a backup from Listawood and then learnt about the one at Print-equipment. Same price and same press. The extra blankets are well worth the small extra cost.