DSF

How some suppliers email back immediately to orders but don't return emails for complaints. Also how they can post on here quick as a flash.

Quite rude in my opinion but then I am only a customer.

Hi Tony, more than happy for you to post your opinions/experiences here but please name the company involved so that they can hopefully defend themselves.

Many thanks

I find the Phone much more satisfying, If I have a complaint which is not very often I asked for customer services, if you get no satisfaction find their web sites and see if they have a review section and put your thoughts about what you feel aggrieved about. I did that once about my web site servers that really got their goat every time I find some to write about them I did I did get my website back so that particular time it work for me, in the end they couldn't wait to get rid of me Even if it hadn't I got my website I felt much better ranting

jennywren wrote:I find the Phone much more satisfying, If I have a complaint which is not very often I asked for customer services,

Personally I prefer email. That way, if you don't get satisfaction and/or the situation gets heated, you know exactly what everyone said because you have a printed record.

I have enough time remembering what *I* said on the phone, never mind what the other person said.

I too prefer emails, don't get much chance during the day to make phone calls, prefer to have a log through email as well. In todays day and age an email should be answered as quickly imo, most folk have smart phones

A cynic may say that the reson they havn't responded is that they're only interested in taking your money and couldn't care less when things go wrong. A more understanding explanation may be that they genuinly didn't receive your email or are investigating but if the latter then they should have emailed you.

At the end of the day you can vote with your feet. Take your business to a company that can be bothered....or give this supplier a second chance, the decision is yours

I think this may be a dig at us

I think an email was sent to us on Thursday this week and a reply was sent early Friday evening after a follow up email was received. Just at the moment it isn't possible to reply/ deal with all emails the same day - we are dealing with up to a 6x increase in despatching packages to customers. This inevitably puts pressures on what we can physically do in a day, so apologies.

How some suppliers email back immediately to orders but don't return emails for complaints. Also how they can post on here quick as a flash.

Quite rude in my opinion but then I am only a customer

its funny, but i find your post quite rude as well - this is a forum, where some members who run wholesale business offer their time and support and knowledge for free, as well as running their business - if your email was URGENT why not follow it up with a phone call, at this time of the year, i catch up with a lot of my emails in the evening, as during the day i am flat out printing, chasing orders, now i may grab a coffee and have 5 mins on here, or other forums - but thats 5 mins for me - not for my company.

if you have been used to using ebay and other faceless places to buy/deal with people, then i apologise as you will not know how a forum works - this is more of a family - where members HELP oneanother out - yes we warn oneanother of dealers who have caused us an issue with a purchase or bad customer services but we dont take a pop at other members without giving them a chance - via pm perhaps to respond.

mrs maggot wrote:

How some suppliers email back immediately to orders but don't return emails for complaints. Also how they can post on here quick as a flash.

Quite rude in my opinion but then I am only a customer

its funny, but i find your post quite rude as well - this is a forum, where some members who run wholesale business offer their time and support and knowledge for free, as well as running their business - if your email was URGENT why not follow it up with a phone call, at this time of the year, i catch up with a lot of my emails in the evening, as during the day i am flat out printing, chasing orders, now i may grab a coffee and have 5 mins on here, or other forums - but thats 5 mins for me - not for my company.

if you have been used to using ebay and other faceless places to buy/deal with people, then i apologise as you will not know how a forum works - this is more of a family - where members HELP oneanother out - yes we warn oneanother of dealers who have caused us an issue with a purchase or bad customer services but we dont take a pop at other members without giving them a chance - via pm perhaps to respond.

Mrs Maggot - did I mention the supplier? NO - did I slag the supplier off by name? NO. Someone PM'd me almost immediately after I posted asking who it was. Did I say who it was? NO. "some members who run wholesale business offer their time and support and knowledge for free, as well as running their business " is it me or is that called customer service? I would have followed up with a phone call but it was set to answerphone, so thats not an option. Funnily enough we are busy too, not just you and the offending problem both spoilt products and stopped me producing. So in reply I find your response both arrogant and condescending. This forum has helped me out and I have obtained a good friendly supplier from it. I have no wish to offend users but thought I might get a response.

Happy Christmas

It's a frustrating business when things go wrong and it highlights only too clearly why we, as businesses ourselves, must have alternatives and options in place.

I try to do this but even I found myself running into problems this week. I know it'll take time to get sorted and I wish that I'd arranged an alternative supplier of the product before now so that I could reduce the impact it'll have on my business at this crucial time of the year. It's frustrating, yes, but I half blame myself for not having alternatives in place in this instance. I'm working on that now and hope to have something in place within the week.

You didn't say what your problem was, gstk, but if it's a product problem then maybe someone here could point you in the direction of an alternative supplier which would help alleviate the issue until the supplier in question is able to sort you out.