DSF

I had this on one of my Ricoh's once.

What I did was get some paper and fold it over several times then wedged it between two carts. I did this between all three gaps so that all four carts were set firmly and did not move.

I have no idea if there was/is a "proper" fix, but the above worked for me.

thanks for that, it works, but I'm not sure if the printer I have is suitable for mugs, its a Ricoh 2110, the colours seem to be all over the place any thoughts

Without knowing your complete set up it is difficult to give you any solid opinion, however the following is a good base...

The 2110 is not a great printer, ideally you need the 3110

You need to source your inks from a reputable supplier. If you are a novice then I recommend Sawgrass or Sublisplash, however most people ignore that advice as they want cheap

You need to install a colour profile set up for whatever ink and paper you are using. Sawgrass provide this for you, others might.

You might like to take a look at this thread ... http://www.dyesubforum.co.uk/vbforum/sh ... ublimation

Its hardware wide identical to the 3110 bar some minor none print quality differences like duplex youll have no issues its the same print head.

I use both SG 2100 and SG 3110 both print perfectly. I believe the latter has a duplex facility and that is the only difference.

Ray