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Re: Ricoh GX3300 issues resolved by Sawgrass
Posted: 13 Nov 2015, 13:33
by mrs maggot
Been having real problems with my printer not working, banging head up against wall and all that, called sawgrass, used team viewer, and it turns out the IP address on the printer was not in sync, not sure how that happened, as it had been printing perfectly.
I know we pay over the odds to use their ink - but i have to say their customer service, which you get automatically by using their ink is bloody fantastic.
Re: Ricoh GX3300 issues resolved by Sawgrass
Posted: 13 Nov 2015, 15:25
by k21john
mrs maggot;106229 wrote:Been having real problems with my printer not working, banging head up against wall and all that, called sawgrass, used team viewer, and it turns out the IP address on the printer was not in sync, not sure how that happened, as it had been printing perfectly.
I know we pay over the odds to use their ink - but i have to say their customer service, which you get automatically by using their ink is bloody fantastic.
I have to agree with you Mrs Maggot, being a newbie I was struggling setting up my Ricoh SG3110dn but a couple of emails to Sawgrass's support team sorted out a number of issues. They sent me a very clear and understandable set of instructions to set up the printer in Photoshop along with a couple of ICC profiles, since then printing has been a dream.
A few companies I deal with could learn a lot from their support people and a note if your a newbie using Sawgrass Inks, talk to them if your having issues....
Re: Ricoh GX3300 issues resolved by Sawgrass
Posted: 13 Nov 2015, 16:14
by mrs maggot
thats why i wanted to post it up, i know i gulp everytime i order a set of inks, but their phone/email help has always been 1st rate, as you say a lot of other companies could learn from them.
Re: Ricoh GX3300 issues resolved by Sawgrass
Posted: 13 Nov 2015, 20:02
by pisquee
mrs maggot;106229 it turns out the IP address on the printer was not in sync, not sure how that happened, as it had been printing perfectly.[/QUOTE wrote:
Trying to work this out - are you saying that the printer was working, and then it wasn't working, and it turned out to be the IP had changed?
(at first I read it as that your printer wasn't printing properly as the IP wasn't quite right, which really confused me!)
Assuming the former, I'd highly recommend setting fixed IP addresses for your network, and only using DCHP (temporary/server assigned addresses) for equipment only temporarily used on the network (friends visiting with phones/tablets/laptops)
Re: Ricoh GX3300 issues resolved by Sawgrass
Posted: 14 Nov 2015, 09:50
by mrs maggot
the printer had been working fine, but then was not recognised - 2 days later, when i came to print again. I went through all the normal checks i do, including re-starting the network router for all of the printers, the QL500 and the Epson, which are also on the network still worked fine. once it was all back on again, the others still worked and the GX did not, and it just still said error message on the windows 10 printer support (which is the first bit of 10 i don't like). Knowing they use team viewer i thought i would get one of them to take a look, and thats what they found ? so i have no idea, if that was the original problem, or that was made worse by me turning the network on and off. I understood that all of mine were fixed as they are not wireless.
Re: Ricoh GX3300 issues resolved by Sawgrass
Posted: 14 Nov 2015, 10:22
by spongerobinson
mrs maggot;106258 wrote:I understood that all of mine were fixed as they are not wireless.
Not so mrs maggot - unless you specify static IP addresses, your devices will use DHCP to be assigned the next available address in the pool. Generally though, if you leave a device on all the time, it will keep the same address it was given upon setup, unless it's turned off long enough for the 'lease time' to expire, in which case it will generally be given a new IP address when switched back on.
I've had problems in the past where a change of IP address has caused some computers to lose contact with printers etc, so static IP addresses makes it much easier to prevent this.