Not helped by the customer service at Photomart.
I spent the latter half of last week calling companies to find those who had Photo slates in stock (see other thread).
I found Photomart and was quite impressed with their site as they have some cool blanks I've not seen elsewhere.
Long story short - The slates were not suitable so I asked to return them. From this point on everything was handled via a ticket system not phone.
I was told I'd have to pay a re-stocking/handling fee of 15% + a £15.50 collection fee (around double the original shipping charge).
Although I've never been charged by any of the suppliers I currently deal with, I can understand having to pay return postage, but not almost double plus a handling fee on top.
I tried to appeal to their better nature and told them I have intentions of purchasing from them long-term (I wasn't lying) and asked if they would consider waving at least some of that fee.
Their response - A quotation of their T&C's.
Even if I wasn't clear enough in my phone call and it was my fault I was returning the item (I'm not saying it was) I am genuinely surprised that a company would value a one-off fee more than a potential long-term customer and told them as much. I also told them I'd be sharing my experience with the Dye-Sub community - so here I am.
Maybe being a year older has just made me grumpy but I've dealt with a number of suppliers and never had anything like this. They've all been very polite and helpful.
So guys - Shop with caution at Photomart!
Rant over - Feel a little better now.
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