Well, here's the latest update.......
I've had a bit of Technical support from a US based company which helped a little.
Long story short, I've changed the paper setting to glossy to slow the printer down and the prints I'm getting are very good. Most prints on inket paper setting are acceptable but for skin tones/gradients etc. it has to be glossy.
The inkjet paper setting is x10 faster than the glossy so this is a drawback.
I'm speaking to Sawgrass/Ricoh/Xpres about the whole thing. I've been told that Ricoh honour the warranty if SublijetR inks have been used and Sawgrass should compensate with 2 cart's of ink.
On some prints I'm still getting very fine banding lines but changing up to glossy paper seems to cure this. It's not a solution more a workaround.
I assume that changing the paper setting to glossy simply slows it down to allow for more drying time? I'm concerned that it's putting more ink down, maybe at a higher resolution? In which case this isn't acceptable.
The printer may still have to go back for replacement but I'm sticking with it.
Three of the carts (CMY) have almost gone. 200 colour pages not much to show for it so far.
Justin
making the printer free.
