I have to say Simon, I am completely all for brand loyalty, but you sure don’t like people talking bad of listawood [emoji1787]socialgiraffe;146551 wrote:Yawn......
We have personally had two bad experiences with Listawood now. We purchased a pallet of mugs from them a few years ago and it was the only mugs we ever received complaints about. We vowed to not use them again but following recommendations, we decided to give them another chance a couple of weeks ago.
We ordered a full pallet of their 11oz duraglaze AAA Grade mugs. What arrived would not even pass for A Grade from any other company. We had hairs in the glaze, tiny scratches all over the mugs, dirt inside the mugs, pin holes and no bags. Contacted Listawood with photos, they confirmed they were not up to their AAA Grade standard, and after requesting a photo of the box label, confirmed we had been sent A grade by mistake (I would have rejected them as A grade to be honest). They also said they are no longer bagging the mugs in an effort to be eco friendly, but in my opinion this is what leads to the mugs getting scratched and dirty.
Anyway, Listawood agreed to swap the pallet out the next day, so far so good. The next day, a wagon came to collect the pallet of mugs we had been sent, but no replacements were delivered. Have since emailed Listawood twice for an updated delivery date and have seemingly been ignored on both occasions.
It’s a shame as we buy 4 pallets a month at the moment so could’ve been a reasonable sized customer for them.
