DSF

phoenixalpha;85156 wrote:god knows what eBay are thinking, the last set of changes were bad enough making it into an envelope stuffing endeavour but this new set seems to boot everyone but the smallest sellers. 5 defects in a 3 month period and you lose TS, 8 in a 3 month and lose Above Average and with these new "defect" rules where anything seems to be a defect unless its 5 stars all the way.

How many big sellers can avoid 5 defects in a month never mind a 3 month period?

I had a customer buy three tshirts recently. But wanted to return two of them because he was unsure of the size (despite there being a complete diagramatical breakdown of sizes on the eBay listing), so he bought all three (S, M & L) just so he could be sure he got the right size. By eBay policy I had to accept the returns, even though its a bit galling to say the least but when he wanted to return the items, he opened a case - so by the rules that's not an automatic default. So the customer is at fault for buying three items so he could get the right size, and even though I accepted the items back, I would've gained a "defect" even though he left 5 stars for everything?