DSF

Thanks for the clarification.

the 1st Ricoh printer was bought from Printerland.co.uk

Well that explains it - Printerland don't sell sublimation inks.

There would be no need for them to put a sticker or warning leaflet into the printer packaging to say not to install standard carts - they only sell printers for inkjet/laser, not sublimation.

true enough john, i just thought it might be useful for the suppliers that do, coralgraph and BMS on here if they did - even just a sticker on the outside of the printer box - some people do get terribly over exicited and install things before reading the instructions (they are normally male, as women tend to read - so they can then spend the next month saying "if only you had read the instrucitons lol)

why not put sticker right on carts cover on the printer? no one would miss that

Received new Ricoh (included warnings about using the incorrect ink cartridges) and all is OK now. Printed a few mugs and they came out surprisingly professional looking - so much so, have just received an order to design and create 120 for a friend - only charging her £3.00 a mug but at least that should pay for my printer mistake..!

Thanks everyone for the help and advice.

PS: Mrs Magott - I'm not male so apologise for letting the superior side down, and for any other silly mistakes I might make in the future - I'm sure there will be many..!!

only just seen this, well done on getting the order, 120 mugs is a great order (must be the female bit lol)