Poor customer service

[Ian M]

We give out rewards when our staff get a nice customer compliment, I love to see their faces when you give them out. But I dont think for a min all you do is moan, I belive if you care enough to complain then you care enough to say well done too.

The first bank where I worked did the same too & it was nice to get a £25 voucher to spoil yourself a little bit.

I think you have hit the nail on the head Louise as it is about showing you care.

Ian

[Ian M]

Hi All,

I had a meeting with the regional manager in the store today & was given a full apology. He agreed they had some serious issues in the store & all the staff are now undergoing training to get their customer service skills to how they should be. The two members of staff who caused the problems are being given more intense training & have been told if there is a repeat of what happened to me then they will no longer be working there anymore.

I was also given £100 in compensation & an undertaking that I will never be treated in the same way again.

I have to say it is good to know they do take customers views seriously & do take action when things are not quite as they should be.

Ian

[Andrew]

Good job.

[Kaz]

Nice one Ian

[smartarts]

Hi Ian,
Fancy them thinking they could placate a Yorkshireman with vouchers.

[Ian M]

Thanks Andrew & Kaz.

Fancy them thinking they could placate a Yorkshireman with vouchers.

Alan is wasn't vouchers

Ian

[smartarts]

Real Brass, now that makes a different, you certainly deserved it by the sound of it.
Maybe I could get myself barred Tescos, Co-op, Sainsburys and Bygum I could get rich

[Paul]

Real Brass, now that makes a different, you certainly deserved it by the sound of it.
Maybe I could get myself barred Tescos, Co-op, Sainsburys and Bygum I could get rich

... or arrested lol

[Ian M]

Real Brass, now that makes a different, you certainly deserved it by the sound of it.
Maybe I could get myself barred Tescos, Co-op, Sainsburys and Bygum I could get rich

Aye Alan lad thas' nowt like a bit of extra brass t' keep a Yorkshireman happy tha' knows

I forgot to mention they also gave me 10 reams of paper too which, will come in handy.

Ian